Employment Opportunities

Travel Support Specialist - Harrisburg

Schedule 1: Monday, Tuesday, Thursday, Friday, 9:30am-5:30pm; Wednesday, 10:00am-6:00pm
Schedule 2: Monday thru Friday 8:00am-4:00pm

The Travel Sales Support Specialist assists Travel Agents with all aspects of client travel and processing. The Travel Sales Support Specialist provides remarkable personal experiences to Travel Agents and AAA member/client.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

SUPERVISORY RESPONSIBILITIES
None.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High School education, Travel school experience preferred.

LANGUAGE SKILLS
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Contact Center Service Specialist, Second Shift - Harrisburg

SCHEDULE: Monday, Thursday, Friday 2:30-11 pm, Saturday 2:30-7:30 pm, OFF Sunday, Tuesday and Wednesday

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Member Service Specialist - Carlisle

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire.

SCHEDULE: Monday, Wednesday and Friday, 9:00am-5:00pm; Saturday, 9:00am-12:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Contact Center LEAD Service Specialist - Harrisburg

(This is a second shift position- see hours below)

Receives customer inquiries using multiple channels and assists the Contact Center Supervisor in the daily coordination of operational activities at and between AAACP's Contact Center locations in accordance with established policies, procedures and AAA Quality Standards. This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

SUPERVISORY RESPONSIBILITIES
Assists the Supervisor with communication and feedback only.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
A High School Diploma or General Education Degree (GED) and a minimum of 2-years of customer service experience or an equivalent combination of education and experience. Previous contact center and or supervisory experience are desirable.

SCHEDULE: Sunday, Monday and Tuesday, Friday and Saturday, 2:30pm-11:00pm, OFF Wednesday and Thursday

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Contact Center Service Specialist, Second Shift - Lancaster

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

SCHEDULE: 2:30pm-11:00pm Tuesday-Saturday; OFF Sunday and Monday

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Member Services Specialist - Lancaster (James Street)

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire.

SCHEDULE: Monday-Friday, 9:00am-5:00pm; Every other Wednesday, 10:00am-6:00pm; Every other Saturday, 9:00am-12:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Travel Agent - Gettysburg

Travel Agents are responsible for selling and facilitating proper travel arrangements for AAA Members/clientele. Travel Agents work directly with clients to sell and arrange accurate travel reservations for domestic and international destinations. Travel Agents must possess a working knowledge of world geography and destinations. AAA Travel Agents are expected to work as part of a cohesive team to ensure "Totally Satisfied" service is provided to our member/clients.

Travel Agents report to their Branch Manager for daily supervision, may receive direction from the Director of Travel for Travel Department related procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year College or technical school plus 3-5 years of travel sales experience.

Schedule: Monday-Friday, 9:00am-5:00pm; Every other Saturday, 9:00am-12:00pm; Every Wednesday, 9:00am-6:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program. AAA Central Penn is an equal opportunity employer.




Full-Time Multi-Service Fleet Technician - Harrisburg

Under the supervision of the Fleet Supervisor, to provide rapid and efficient battery service, light duty service and towing service to members with automotive difficulties. Responsible for promoting and supporting a safe work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following statements which are intended to describe the general nature and level of work being performed.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, the applicant must be able to pass a DOT physical. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply judgment as to discern whether a vehicle is safe to drive after repairs have been made. Good customer relations skills and the ability to interact positively with members who may be under stress. Ability to read and interpret documents such as maps, safety rules, operating instructions, and procedure manuals. Ability to speak effectively one-on-one with members or employees of organization and clearly report any test results to the member. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Duties may require lifting and carrying equipment weighing up to 75 pounds, bending, stooping, kneeling and laying on the ground. Ability to drive fleet vehicles and communicate with members. Must work outside in all weather conditions

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED). Requires experience in the automotive repair field; must have knowledge of how to fix a wide variety of minor problems in innumerable vehicle types on the road. A valid state license (minimum two years experience), ability to operate manual and automatic transmissions with heavy loads and an acceptable driving record is required.

Schedule: 2nd shift 2:00pm-10:00pm; rotating weekends 5 days per week

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Member Services Specialist - James Street: Lancaster

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

Education and Qualifications
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire.

Schedule: Monday, 12:00-5:00pm; Wednesday, 12:00-5:00pm alternating 12:00-6:00pm; Thursday and Friday, 12:00pm-5:00pm and Saturday, 9:00am-12:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Contact Center Service Specialist - Harrisburg

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

Schedule: Sunday, Friday, and Saturday, 2:30pm-11:00pm; Monday, 2:30pm-7:30pm; Tuesday and Thursday Off

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Driving School Instructor - Harrisburg/Camp Hill

Instructs individuals on the theory and practical application of driving skills by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED
NECESSARY KNOWLEDGE, SKILLS, ABILITIES and REQUIREMENTS
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year college preferred; Driving School Instructor or Teacher of Driver Education is desirable. The ability to convey that knowledge to students, mostly teenage first time drivers but also some experienced and mature drivers, in a positive learning environment in which the student feels relaxed and receptive to learning but alert to the dangers of operating a motor vehicle on public highways.

SCHEDULE

There may be some Sunday afternoon hours for in-car lessons in lieu of Saturday hours to accommodate customer needs. One week notice will be given to the Instructor for the upcoming classes. Must be willing to instruct/teach the DIP and Mature Operator classes.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.

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