Employment Opportunities

Part-Time Travel Agent, Discoveries - Harrisburg

SUMMARY

The Travel Agent, Discoveries arranges domestic and international AAA group trips working in a team environment utilizing AAA preferred suppliers to ensure high quality products with excellent value are delivered to our clients. The Travel Agent, Discoveries also works directly with frontline Travel Agents and clients. Travel Agents, Discoveries handle trip files from set up to completion including quotes, pricing, reservations and closeout.

ESSENTIAL DUTIES AND RESPONSIBILITIES

includes the following; Other job-related duties may be assigned

  • Attendance is an essential function of the job.
  • Makes arrangements with various suppliers for group trips for accommodations and services including but not limited to airlines, rail companies, hotels and resorts, motorcoach, cruise lines, tour operators, sightseeing companies, baggage handlers.
  • Uses the AAA preferred operating system, specialized department software and MS Office applications to put together group trips.
  • Takes reservations from frontline Travel Agents for AAA group trips.
  • Sets up files and maintains accurate records of reservations, contracts, cost sheets, client information and payments.
  • Reviews files to make certain all payments are accounted for and all follow up has been completed to ensure timely and accurate file closing.
  • Participates in staff meetings as necessary.
  • Develops and distributes group trip brochures.
  • Solicits and develops new group business.
  • Develops Travel Agent summary sales reference guides.
  • Reviews and organizes supplier documents for accuracy in preparation for delivery to clients and escorts.
  • Researches and organizes relevant travel information regarding insurance, legal documentation, destination information and health advisories.
  • Reports problems to the Group Department Supervisor and follows up in a timely manner to correct problem situations.
  • Assists with group departures as scheduled from airports, offices and other venues.
  • May escort group trips following the successful completion of AAA Group Escort training.
  • Participates in promotional events to assist in sales of group trips.
  • Sets up locales and agendas and presents group briefings.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

  • In depth knowledge of the travel industry and geography including transportation, accommodations, cruising, tours, documentation, insurance and travel suppliers.
  • A working knowledge of computer applications: Excel, Power Point, Word, Axis; and supplier products and policies.
  • Accurate accounting, good listening skills, excellent customer sales and service skills, flexibility to work outside of normal business hours, organization, phone etiquette.
  • Time management and attention to detail is a must.
  • Work accurately and timely in a fast paced environment while multi-tasking.

QUALIFICATION/EXPERIENCE:

Qualified candidates should have a Degree in Travel & Tourism or related work experience. CTC and/or DS certification desirable. Excellent customer services skills; must be able to work independently with minimum supervision; able to make independent judgments; must have exceptional computer and multitasking skills; accuracy is vital to this position; excellent problem-solving skills are essential; good communication skills and be able to deal with the public over the phone and/or in person on daily basis.

Schedule: up to 29 hours per week – days of the week TBD

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.


Part -Time – Travel Store Specialist – Harrisburg

SUMMARY

Assists with activities of the AAA Travel Stores at all branch offices including, merchandising and selling of products by performing the following duties personally or through Branch Managers and their teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

includes the following; Other job-related duties may be assigned

  • Attendance is an essential function of the job.
  • Maintains monthly inventory in warehouse to include, receiving shipments in from vendors, batching receipts and transferring and shipping merchandise to branch locations.
  • Balances monthly branch Travel Store inventories.
  • Verifies shipments against packing slips and coordinates with vendors to correct errors in shipment.
  • Takes appropriate action on defective or unacceptable merchandise with users and/or vendors and approves return, credit or refund of such merchandise.
  • Responds to staff and vendor inquiries.
  • Takes an accurate inventory of the warehouse in compliance with approved inventory schedule.
  • Works in conjunction with the Travel Store Supervisor to plan and perform product training, packing demonstrations, sales and special events in order to increase revenue.
  • Works with the Marketing department on magazine articles and advertisements, sales flyers and website banners.
  • Perform branch visits to rearrange travel stores and replace displays.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

  • Minimum 1 year work experience with the organization; retail and customer service experience.
  • Must possess excellent interpersonal, verbal and written communication skills.
  • Must possess a high level of accuracy and attention to detail, including the ability to multi-task.
  • Must possess the ability to make timely and informed decisions.
  • Must be proficient in Word, Excel, Outlook, Internet and the Campana system, particularly the accounting programs

QUALIFICATIONS & EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Basic computer knowledge required. Previous retail experience is desired, but not required. The employee must occasionally lift and/or move up to 50 pounds with or without assistance.

***Schedule: 3 days per week – 9am – 5pm; exact days TBD; schedule requires flexibility.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.


Full -Time Travel Agent – Central Region

SUMMARY
Travel Agents are responsible for selling and facilitating proper travel arrangements for AAA Members/clientele. Travel Agents work directly with clients to sell and arrange accurate travel reservations for domestic and international destinations. Travel Agents must possess a working knowledge of world geography and destinations. AAA Travel Agents are expected to work as part of a cohesive team to ensure "Totally Satisfied" service is provided to our member/clients.

Travel Agents report to their Branch Manager for daily supervision, may receive direction from the Director of Travel for Travel Department related procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES
includes the following; Other job-related duties may be assigned

  • Attendance is an essential function of the job.
  • Plans, arranges and sells individual and family trips; vacations and business trips, including independent travel, Tours, Cruises and Packages.
  • Uses AAA designated computerized ticket and reservation systems, specialized department software and other available resources to make reservations; utilizes the AAA back-office accounting system and membership inter-face.
  • Arranges reservations and payment for all elements of accommodations and services including but not limited to domestic and international airlines, AMTRAK, car rentals, lodging, cruises, tours, packages and AAA Group products, travel insurance, sightseeing, excursions,
  • International Driving Permits and passport photos.
  • Responsible for using the AAA Preferred Product line of suppliers.
  • Provides related advice regarding documentation, travel insurance, AAA financial products, currency and destination knowledge.
  • Attends AAA sponsored training events and other seminars including independent study to further their career knowledge
  • Assists in planning, preparing; and participating in AAA promotional events.
  • Responsible for knowing the benefits of AAA Membership, selling and processing AAA Memberships.
  • Performs basic office/business tasks such as filing, typing, copying, telephone and faxing.
  • May escort group trips following the successful completion of AAA Group Escort training.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

  • In depth knowledge of the travel industry and geography including transportation, accommodations, cruising, tours, documentation, insurance and travel suppliers.
  • A working knowledge of computer applications: Excel, Power Point, Word, Axis; and supplier products and policies.
  • Accurate accounting, good listening skills, excellent customer sales and service skills, flexibility to work outside of normal business hours, organization, phone etiquette.
  • Time management and attention to detail is a must. Work accurately and timely in a fast paced environment while multi-tasking.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.


PT – Administrative Assistant - Harrisburg

SUMMARY
Assists with the administration of the day-to-day operations of the human resources functions and duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES
includes the following; Other job-related duties may be assigned

  • Attendance is an essential function of the job.
  • Greet visitors & handle their inquiries/direct them to appropriate people.
  • Make photocopies, fax & scan documents and perform other clerical functions.
  • File papers and documents into appropriate employee files.
  • Assist or prepare correspondence.
  • Maintain databases and perform general office duties.
  • Provide routine clerical assistance for Human Resources and assist with projects.
  • Assist with administration of employee benefits as needed.
  • Assist with the recruitment and interview process.
  • Perform other duties as assigned.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to maintain the highly confidential nature of human resources work.
  • Strong computer skills are required. Proficient with word processing software: MS Office (Power Point, Microsoft Word and Excel).
  • High school graduation or completion of equivalency program.
  • Three years of experience in an office setting, preferably with a least one year in Human Resources.
  • Excellent customer service skills.
  • Ability to meet deadlines and provide accurate work.
  • Strong verbal and written communication skills.
  • Ability to prioritize multiple tasks.
  • Above average communication skills, ability to work effectively with both employees and managers.
  • Experience with an HRIS system (ADP) preferred.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) required; a bachelor's degree in Human Resources or one to two years' experience in the HR field preferred.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.


FT Data Analyst Coordinator - Harrisburg

SUMMARY

Prepares Campana reports and analyzes related membership business line data, trends and processes both proactively and for the Management team. Insures accuracy and makes necessary corrections. Develops and maintains miscellaneous reports for upper management including club incentive reports, web & club analysis reports. Tests new membership software releases. Manages and develops special projects as assigned including working with Member Development personnel on monthly outsourced delinquency process. Due to confidential nature of some information, the individual must have the ability to properly handle such confidential information in a careful and secure manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following; Other job-related duties may be assigned

  • Attendance is an essential function of the job
  • Is responsible for all membership billing processes, including testing and transmitting to outside vendors as applicable.
  • Develops and compiles Campana sourced informational reports proactively and by request to facilitate key membership reports driven by member records data.
  • Trains the trainers on new Campana updates as it relates to Member Records.
  • Develops and maintains Enterprise Information System (EIS) & Make Your Own Report (MYOR) – reports.
  • Develops tools, processes, job aids and other items to facilitate operational efficiency in Member Records.
  • Assists other departments with membership data corrections, problem solving and application of membership policies and procedures.
  • Develops and maintains all manual and automated promotion codes in the membership database.
  • Serves as primary back up for the Member Records component responsibilities for the Manager of Accounting Operations & Member Records.
  • Delivers oral presentations to groups of people including management and outside vendors.
  • Is responsible for maintaining the OFAC – National Security updates on both a daily and monthly basics.
  • Performs all other duties as assigned.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent personal computer skills—word processing, spreadsheets and databases are a must. The ability to develop meaningful charts to communicate business trends/issues is required.
  • Good written and oral communication skills.
  • Good knowledge of Campana or similar systems is a big plus.
  • Excellent problem-solving skills are a must.
  • Ability to work independently with minimal supervision.
  • Ability to research and troubleshoot problems.
  • Good administrative proficiency and customer service skills.
  • Outstanding organizational skills and the ability to communicate to all organizational levels with credibility and diplomacy.
  • Good oral communication skills and to be able to make presentations to large groups of people or in one on one conversation.
  • Be able to multi-task
  • Ability to operate business machines such as computers, calculator, credit card, photocopiers, scanner and postage machines.

EDUCATION and/or EXPERIENCE

Requires a College degree in Business Administration or a related field and 5 years of related experience or 7-10 years of related experience and an Associate's Degree.

LANGUAGE SKILLS

Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups.

We offer a complete compensation package for the full-time employees, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.


FT & PT Contact Center Service Specialists for the Estelle Dr, Lancaster & Harrisburg locations

SUMMARY

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

includes the following; Other job-related duties may be assigned

  • Attendance is an essential function of the job and to be at the assigned workstation, ready to work, at the scheduled starting time.
  • Answering incoming telephone calls, email and Internet inquiries in a positive and friendly manner within established service level guidelines.
  • Speaking/writing clearly and responding appropriately in all communications.
  • Accurately utilizing AAA Central Penn's business systems and all other available resources.
  • Providing professional quality service in every transaction in accordance to AAA Central Penn's policies and procedures and AAA National's Quality Standards.
  • Handling all requests utilizing a "one-call" resolution service concept, following complete customer experience from beginning to end with necessary follow up.
  • Updating and or processing new memberships, membership renewals, automatic renewals, or other membership account maintenance such as change of address, corrections and etc.
  • Processing Roadside Assistance requests by accurately gathering, documenting and communicating appropriate information in order to provide timely, top quality service to members.
  • Recommending and/or promoting appropriate AAA products and services.
  • Processing Driving School and Mature Operator class enrollments.
  • Processing detailed routing (Trip Tik) requests from members according to the member's preference.
  • Make appropriate recommendations to improve the member's overall service experience.
  • Offering and processing reservations for lodging, car rental, and travel using AAA preferred vendors whenever possible.
  • Processing point of sale and credit card transactions as needed.
  • Taking and following instruction from management as requested or required.
  • Working effectively in a team environment.
  • Achieving sales and service goals.
  • Attending meetings and training as scheduled by management.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

  • Customer Interaction Skills – Understands and anticipates customers' needs and expectations, and strives to meet or exceed those expectations; uses exemplary customer relations and interpersonal skills in resolving problems, dealing with emotions and demonstrating a positive caring attitude upon each contact.
  • Ability To Work Independently – Possesses the ability to independently and without constant supervision apply company policies and procedures in order to achieve a specified outcome.
  • Communications Skills – Accurately obtains and succinctly delivers information using multiple channels and proper etiquette; speaks clearly and in an understandable manner; uses concise statements and correct system codes with vendors to minimize time required to communicate; tactfully controls interactions in order to efficiently obtain and give necessary information; clearly explains policies and benefits.
  • Active Listening – Listens to, interprets, understands, and processes verbal information; asks probing questions for clarity; ensure all key information is accurately obtained and/or conveyed. Problem Solving and Resource Allocation – Analyzes information, identifies alternatives, and makes sound logical decisions; maximizes utilization of available assets and deviates from standard procedures when appropriate in order to deliver an exceptional customer experience.
  • Teamwork and Cooperation – Maintains good teamwork and cooperative working relationships.
  • Time Management and Multi-Tasking – Simultaneously performs multiple tasks, efficiently uses time, and creates order out of chaos; deals effectively with high business volume and time pressure, dynamically changes tasks as the business needs or conditions require.
  • Flexibility/ Adaptability and Ability to Learn – Adapts quickly and is flexible in adjusting to meet changing requirements across different situations; has a predisposition for quickly acquiring and assimilating knowledge and skills.
  • Map Reading and Location Determination – Proficiently uses maps, landmarks and other resources to accurately pinpoint locations.
  • Computer Skills - Uses computer keyboard and systems to enter accurate and complete transactional information and monitors multiple applications to determine necessary actions; routinely uses Microsoft Office Suite, internet, email, fax and various business systems and software applications in daily business operations.
  • Promotion and Sales Skills – Sells the value of AAA and "On-The-Go" related services; identifies and recommends AAA/CAA products and services that will meet customer needs.
  • Integrity – Demonstrates honesty and trustworthiness in all aspects of the job.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

LANGUAGE SKILLS

Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

***FT Schedule for the Harrisburg location: Monday, Tuesday, Wednesday, Friday & Saturday – 2:30pm – 11:00pm
***PT Schedule for the Harrisburg location: Monday, Friday & Sunday – 6:00am – 2:30pm; Saturday – 7:00am – 12:00pm
***FT Schedule for the Lancaster location: Monday, Tuesday, Wednesday, Thursday & Saturday – 2:30pm – 11:00pm
***PT Schedule for the Lancaster location: Monday, Thursday, Friday & Sunday – 5:00pm – 11:00pm; Wednesday – 6:00pm – 11:00pm

We offer a complete compensation package for the full-time employees, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.


FT Lead Contact Center Service Specialist - Harrisburg

SUMMARY:
Assists the Supervisor in overseeing daily CC operations. Responsible for leading the team of his or her assigned shift to meet expectations and goals in accordance to AAACP policies and AAA Automotive Quality Standards. Including, but not limited to call receiving, dispatching, and maintaining above average member satisfaction levels.

  1. Leads team.
    • Is proficient is both call receiving and dispatching skill competencies.
    • Serves as a role model to the CC staff and offers guidance to support team members in meeting job expectations.
    • Demonstrates a positive attitude and promotes a professional, courteous and safe work environment.
    • Leads the CC Staff in the absence of a Supervisor.
    • Attends meetings and training exercises as required.
    • Other job-related duties may be assigned.
  2. Ensures positive customer experience with company.
    • Applying Club policies and procedures, proactively responds to the needs of the team and or members in order to provide the best possible service.
    • By serving as a ready resource, leads staff in achieving positive outcomes for members consistent with AAA Quality Standards.
    • Ensures good communications throughout all phases of the service delivery process and between all teams.
    • Ensures members are kept updated and informed of any changes associated with a service call to achieve KMI goals.
  3. Achieves all business goals.
    • Provides feedback to the Supervisor needed to refine and improve daily operations.
    • Supports AAACP's training and development programs.
    • Ensures work areas are clean and office equipment is in proper working order.
    • Monitors the queue and alerts supervisor/OR and takes action to ensure AAACP's resources are used efficiently and effectively.
    • Supports the Supervisor to maintain quality control through remote and one on one staff observations providing pertinent procedural or policy updates to staff in order to enhance overall team performance.

EDUCATION and/or EXPERIENCE:
A High School Diploma or General Education Degree (GED) or an equivalent combination of education and experience. Previous customer service experience and or supervisory experience are desirable. Excellent customer service skills, interpersonal skills and communication skills, both written and verbal, and the ability to create reference materials, reports, and write business correspondence. Knowledge and experience in the use of software applications such as Microsoft Word, Excel, Outlook, and the Internet.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

Schedule:
Sunday & Monday – 6am – 2:30pm; Tuesday, Wednesday & Thursday – 8am – 4:30pm

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.


Part-Time Driving School Instructor for Dauphin & Cumberland Counties

Instructs individuals on the theory and practical application of driving skills by performing the following duties:

  • Provide high quality instruction to novice drivers in AAA-owned training vehicles according to AAA and PA Department of Education guidelines.
  • May occasionally instruct novice and experienced drivers in a classroom environment in accordance with AAA, PA Department of Education and PENNDOT guidelines.
  • May occasionally assess in-car driving skills of experienced drivers in AAA-owned training vehicles.
Essential duties and responsibilities include the following; other job-related duties may be assigned
  • Attendance is an essential function of the job.
  • Demonstrates and explains handling of automobile with regard to driving techniques and mechanical operation of an automobile.
  • Evaluates individual's performance of routine driving in city, country & highway environments and parking requirements.
  • Observes individuals driving habits and reactions under various driving conditions to ensure conformance with vehicle operational standards and state vehicle code.
  • Teaches motor vehicle regulations and safe driving practices.
  • Facilitates maintenance and physical condition of the training cars.
Necessary knowledge, skills, abilities and requirements
  • Must have a current Pennsylvania driver's license (no moving violations within the previous 3 years).
  • Must have a least five years or more driving experience (minimum of 15,000 miles).
  • Must have a Private Driver Training School Teacher Certificate or be able to obtain it within three months of hire date
  • Must be able to pass Pennsylvania Child Abuse History Clearance
  • Must be able to pass state and federal criminal background checks
  • Have good communication skills when using phone and email.
  • Has good organizational skills with regard to adhering to set schedule and documentation deadlines.
  • Knowledge of the requirements of the PennDOT Licensing examination.
  • When teaching students in-car, the instructor must be constantly vigilant of the driving environment during lessons to ensure the safety of themselves, the student, pedestrians, other drivers on the road and public, private and AAA-owned property. To accomplish this, instructors may be required to react very quickly to apply the secondary instructor brake and/or reach across the vehicle to take control of the steering wheel.
  • Must have knowledge of the PA traffic laws, operation of motor vehicles, comfort with control of a vehicle from the passenger seat, ability to deal positively with all levels of student driving ability.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience
Bachelor's degree from four-year college preferred; Driving School Instructor or Teacher of Driver Education is desirable. The ability to convey that knowledge to students, mostly teenage first time drivers but also some experienced and mature drivers, in a positive learning environment in which the student feels relaxed and receptive to learning but alert to the dangers of operating a motor vehicle on public highways.

Schedule
This position is on demand or as needed only, based on student's interest. One week notice will be given to the Instructor for the upcoming classes. Must be willing to instruct/teach the DIP and Mature Operator classes.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.