Employment Opportunities

Part-Time Contact Center Service Specialist - Estelle Drive, Lancaster Office

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

Essential Duties and Responsibilities include the following; other job-related duties may be assigned

  • Attendance is an essential function of the job and to be at the assigned workstation, ready to work, at the scheduled starting time.
  • Answering incoming telephone calls, email and Internet inquiries in a positive and friendly manner within established service level guidelines.
  • Speaking/writing clearly and responding appropriately in all communications.
  • Accurately utilizing AAA Central Penn's business systems and all other available resources.
  • Providing professional quality service in every transaction in accordance to AAA Central Penn's policies and procedures and AAA National's Quality Standards.
  • Handling all requests utilizing a "one-call" resolution service concept, following complete customer experience from beginning to end with necessary follow up.
  • Updating and or processing new memberships, membership renewals, automatic renewals, or other membership account maintenance such as change of address, corrections and etc.
  • Processing Roadside Assistance requests by accurately gathering, documenting and communicating appropriate information in order to provide timely, top quality service to members.
  • Recommending and/or promoting appropriate AAA products and services.
  • Processing Driving School and Mature Operator class enrollments.
  • Processing detailed routing (Trip Tik) requests from members according to the member's preference.
  • Make appropriate recommendations to improve the member's overall service experience.
  • Offering and processing reservations for lodging, car rental, and travel using AAA preferred vendors whenever possible.
  • Processing point of sale and credit card transactions as needed.
  • Taking and following instruction from management as requested or required.
  • Working effectively in a team environment.
  • Achieving sales and service goals.
  • Attending meetings and training as scheduled by management.
Necessary Knowledge, Skills And Abilities
  • Customer Interaction Skills - Understands and anticipates customers' needs and expectations, and strives to meet or exceed those expectations; uses exemplary customer relations and interpersonal skills in resolving problems, dealing with emotions and demonstrating a positive caring attitude upon each contact.
  • Ability To Work Independently - Possesses the ability to independently and without constant supervision apply company policies and procedures in order to achieve a specified outcome.
  • Communications Skills - Accurately obtains and succinctly delivers information using multiple channels and proper etiquette; speaks clearly and in an understandable manner; uses concise statements and correct system codes with vendors to minimize time required to communicate; tactfully controls interactions in order to efficiently obtain and give necessary information; clearly explains policies and benefits.
  • Active Listening - Listens to, interprets, understands, and processes verbal information; asks probing questions for clarity; ensure all key information is accurately obtained and/or conveyed.
  • Problem Solving and Resource Allocation - Analyzes information, identifies alternatives, and makes sound logical decisions; maximizes utilization of available assets and deviates from standard procedures when appropriate in order to deliver an exceptional customer experience.
  • Teamwork and Cooperation - Maintains good teamwork and cooperative working relationships.
  • Time Management and Multi-Tasking - Simultaneously performs multiple tasks, efficiently uses time, and creates order out of chaos; deals effectively with high business volume and time pressure, dynamically changes tasks as the business needs or conditions require.
  • Flexibility/ Adaptability and Ability to Learn - Adapts quickly and is flexible in adjusting to meet changing requirements across different situations; has a predisposition for quickly acquiring and assimilating knowledge and skills.
  • Map Reading and Location Determination - Proficiently uses maps, landmarks and other resources to accurately pinpoint locations.
  • Computer Skills - Uses computer keyboard and systems to enter accurate and complete transactional information and monitors multiple applications to determine necessary actions; routinely uses Microsoft Office Suite, internet, email, fax and various business systems and software applications in daily business operations.
  • Promotion and Sales Skills - Sells the value of AAA and "On-The-Go" related services; identifies and recommends AAA/CAA products and services that will meet customer needs.
  • Integrity - Demonstrates honesty and trustworthiness in all aspects of the job.
Education And/Or Experience
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful. Language Skills
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

Schedule: Monday, Thursday, Friday & Sunday, 4:00pm - 10:00pm; Wednesday - 5pm - 10pm

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Lead Contact Center Service Specialist - Harrisburg Office

Assists the Supervisor in overseeing daily CC operations. Responsible for leading the team of his or her assigned shift to meet expectations and goals in accordance to AAACP policies and AAA Automotive Quality Standards. Including, but not limited to call receiving, dispatching, and maintaining above average member satisfaction levels.

  • Leads team.
    • Is proficient is both call receiving and dispatching skill competencies.
    • Serves as a role model to the CC staff and offers guidance to support team members in meeting job expectations.
    • Demonstrates a positive attitude and promotes a professional, courteous and safe work environment.
    • Leads the CC Staff in the absence of a Supervisor.
    • Attends meetings and training exercises as required.
    • Other job-related duties may be assigned.
  • Ensures positive customer experience with company.
    • Applying Club policies and procedures, proactively responds to the needs of the team and or members in order to provide the best possible service.
    • By serving as a ready resource, leads staff in achieving positive outcomes for members consistent with AAA Quality Standards.
    • Ensures good communications throughout all phases of the service delivery process and between all teams.
    • Ensures members are kept updated and informed of any changes associated with a service call to achieve KMI goals.
  • Achieves all business goals.
    • Provides feedback to the Supervisor needed to refine and improve daily operations.
    • Supports AAACP's training and development programs.
    • Ensures work areas are clean and office equipment is in proper working order.
    • Monitors the queue and alerts supervisor/OR and takes action to ensure AAACP's resources are used efficiently and effectively.
    • Supports the Supervisor to maintain quality control through remote and one on one staff observations providing pertinent procedural or policy updates to staff in order to enhance overall team performance.
Education and/or Experience:
A High School Diploma or General Education Degree (GED) or an equivalent combination of education and experience. Previous customer service experience and or supervisory experience are desirable. Excellent customer service skills, interpersonal skills and communication skills, both written and verbal, and the ability to create reference materials, reports, and write business correspondence. Knowledge and experience in the use of software applications such as Microsoft Word, Excel, Outlook, and the Internet.

Schedule: Tuesday - Saturday, 2:30pm - 11:00pm

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time IT Systems Manager - Harrisburg Office

Under the general direction of the Director of Information Technology, the IT Systems Manager applies extensive high level technical expertise on assigned projects encompassing information technology, systems implementation and maintenance in a corporate, multi-site environment.

Essential Duties and Responsibilities include the following; other job-related duties may be assigned:

  • Attendance is an essential function of the job.
  • Performs analysis of network needs and contributes to design of network architecture, integration and installation.
  • Acts as senior technical resource for network, server, and telecommunication functions.
  • Designs, implements, maintains physical and virtual server environment including SAN systems.
  • Maintains and performs updates, patches, releases, bundles, etc… on all servers and network equipment.
  • Monitors and maintains network stability, collects and analyzes network utilization and availability data.
  • Responsible for overall operation of Backup/Recovery system ensuring proper function and testing of backup and recovery services for all IT equipment.
  • Upgrades and administers all HP-UX systems.
  • Provides thorough documentation on all installed and planned technology systems.
  • Responds to assigned support ticket requests, providing thorough documentation and ensuring maximum customer support.
  • Establishes and controls systems access and security.
  • Informs IT Director of any and all problems related to processes, procedures, schedules, programs, equipment, priorities, security, etc.
  • Keeps abreast of company goals and trends, which may impact Information Technologies and communicates these issues to the Director.
  • Assists in creating technology policies and guidelines.
  • Provides on-call support during and after normal business hours to insure that all production systems are in proper operating condition.
  • Provides backup support for web/HTTP development.
  • Provides backup support for audio/video production.
  • Communicates with other business lines, assessing needs and recommending solutions.
  • Interacts with outside vendors and support technicians when needed.
  • Assists Director in creation of Information & Technology budget.
  • Assists Director in development, maintenance, and testing of disaster recovery plans.
  • Maintains the confidentiality of all corporate information, systems and data including passwords, procedures, specifications, software, etc.
Necessary Knowledge, Skills and Abilities:
  • Extensive knowledge of Windows Server operating systems and Active Directory required - MSCE preferred.
  • Extensive knowledge of VMWare required - VCP preferred.
  • Skilled knowledge of Linux operating systems preferred.
  • Skilled knowledge of MS SQL, MS PowerShell scripting, enterprise anti-virus/malware software.
  • Skilled knowledge of HP-UX operating system strongly desired.
  • Extensive, expert knowledge of advanced networking concepts and practices (Cisco, HP) required - CCNA or equivalent networking certification strongly desired.
  • Extensive knowledge of Microsoft desktop operating systems required.
  • Skilled knowledge of Microsoft Office suite preferred.
  • Knowledge of industry standards regarding PCI and HIPPA security practices.
  • Knowledge of ITIL standards/methodologies preferred.
  • Strong demonstrated ability to thoroughly analyze and solve complex IT issues.
Supervisory Responsibilities
This position has no supervisory responsibility.

Education and/or Experience
Bachelor's degree (B.S.) from four-year College or university; three to four years related experience and/or training; or equivalent combination of education and experience. Previous experience with PC's, servers, corporate networks, mid-range computers, etc., is required. Microsoft MCSE, Cisco CNE, CompTIA A+/NET+, all strongly desired.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Web Designer - Harrisburg Office

Coordinate a wide range of marketing processes and projects. Interact with Business Lines to include sales, product development, and member services to ensure that marketing collateral and communications accurately reflect the AAA brand. Execute creative development and marketing support duties related to the daily operations of the marketing department.

Essential Duties and Responsibilities include the following; other job-related duties may be assigned:

  • Attendance is an essential function of the job.
  • Collaborates, creates and implements Marketing initiatives and projects.
  • Updates and maintains the AAA website, develops and designs web architecture.
  • Coordinates and maintains AAA mobile web and mobile app marketing.
  • Designs and creates email marketing campaigns and digital advertisements.
  • Provides customer support to all website users to ensure an optimum online experience.
  • Assists in coordinating and implementing the integrated communication plan and strategic marketing plan.
  • Maintains open lines of communication with all internal and external clients and provides prompt answers to requests in order to determine how to convey concise, clear, and timely selective information.
  • Supports channel marketing collateral ensuring all materials follow best practices and templates.
  • Tracks campaigns, prepares performance analysis reports of post campaign and makes recommendations to concurrent programs for corrective modifications.

Necessary Knowledge, Skills and Abilities:

  • Computer proficiency with Microsoft and Apple products/OS
  • Advanced knowledge of Adobe Creative Suite, PHP, HTML, CSS, and responsive web design
  • Extensive knowledge and skill in web authoring, graphic design and multi-media design
  • Ability to operate under pressure and meet tight deadlines
  • Effective project management skills
  • Sound understanding of marketing and communication principles
  • Effective understanding of latest technologies and identifying application in marketing
  • Practice good judgment and effective decision making
  • Build and maintain excellent working relationships to attain goals
  • Work collaboratively as a team member
  • Be self-motivated, confident, energetic, and creative
  • Effectively communicate and make best use of interpersonal skills
  • Contribute creative and innovative thoughts
  • Adept at organization, planning, problem analysis and problem-solving
  • Ability to champion ideas and provide thought-leadership

Supervisory Responsibilities
None

Education and/or Experience:
Business or marketing-related degree; 3 to 5 years of marketing experience; proven experience in all aspects of marketing research; relevant product and industry knowledge; web authoring experience.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Contact Center Service Specialist - Estelle Drive, Lancaster Office

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

Essential Duties And Responsibilities include the following; other job-related duties may be assigned:

  • Attendance is an essential function of the job and to be at the assigned workstation, ready to work, at the scheduled starting time.
  • Answering incoming telephone calls, email and Internet inquiries in a positive and friendly manner within established service level guidelines.
  • Speaking/writing clearly and responding appropriately in all communications.
  • Accurately utilizing AAA Central Penn's business systems and all other available resources.
  • Providing professional quality service in every transaction in accordance to AAA Central Penn's policies and procedures and AAA National's Quality Standards.
  • Handling all requests utilizing a "one-call" resolution service concept, following complete customer experience from beginning to end with necessary follow up.
  • Updating and or processing new memberships, membership renewals, automatic renewals, or other membership account maintenance such as change of address, corrections and etc.
  • Processing Roadside Assistance requests by accurately gathering, documenting and communicating appropriate information in order to provide timely, top quality service to members.
  • Recommending and/or promoting appropriate AAA products and services.
  • Processing Driving School and Mature Operator class enrollments.
  • Processing detailed routing (Trip Tik) requests from members according to the member's preference.
  • Make appropriate recommendations to improve the member's overall service experience.
  • Offering and processing reservations for lodging, car rental, and travel using AAA preferred vendors whenever possible.
  • Processing point of sale and credit card transactions as needed.
  • Taking and following instruction from management as requested or required.
  • Working effectively in a team environment.
  • Achieving sales and service goals.
  • Attending meetings and training as scheduled by management.
Necessary Knowledge, Skills And Abilities
  • Customer Interaction Skills - Understands and anticipates customers' needs and expectations, and strives to meet or exceed those expectations; uses exemplary customer relations and interpersonal skills in resolving problems, dealing with emotions and demonstrating a positive caring attitude upon each contact.
  • Ability To Work Independently - Possesses the ability to independently and without constant supervision apply company policies and procedures in order to achieve a specified outcome.
  • Communications Skills - Accurately obtains and succinctly delivers information using multiple channels and proper etiquette; speaks clearly and in an understandable manner; uses concise statements and correct system codes with vendors to minimize time required to communicate; tactfully controls interactions in order to efficiently obtain and give necessary information; clearly explains policies and benefits.
  • Active Listening - Listens to, interprets, understands, and processes verbal information; asks probing questions for clarity; ensure all key information is accurately obtained and/or conveyed.
  • Problem Solving and Resource Allocation - Analyzes information, identifies alternatives, and makes sound logical decisions; maximizes utilization of available assets and deviates from standard procedures when appropriate in order to deliver an exceptional customer experience.
  • Teamwork and Cooperation - Maintains good teamwork and cooperative working relationships.
  • Time Management and Multi-Tasking - Simultaneously performs multiple tasks, efficiently uses time, and creates order out of chaos; deals effectively with high business volume and time pressure, dynamically changes tasks as the business needs or conditions require.
  • Flexibility/ Adaptability and Ability to Learn - Adapts quickly and is flexible in adjusting to meet changing requirements across different situations; has a predisposition for quickly acquiring and assimilating knowledge and skills.
  • Map Reading and Location Determination - Proficiently uses maps, landmarks and other resources to accurately pinpoint locations.
  • Computer Skills - Uses computer keyboard and systems to enter accurate and complete transactional information and monitors multiple applications to determine necessary actions; routinely uses Microsoft Office Suite, internet, email, fax and various business systems and software applications in daily business operations.
  • Promotion and Sales Skills - Sells the value of AAA and "On-The-Go" related services; identifies and recommends AAA/CAA products and services that will meet customer needs.
  • Integrity - Demonstrates honesty and trustworthiness in all aspects of the job.
Education and/or Experience
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

Language Skills
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

Schedule #1: Thursday - Monday, 10:30am - 7:00pm
Schedule #2: Monday, Tuesday, Wednesday, Friday & Sunday, 2:30pm - 11:00pm

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Light Service Fleet Technician - Estelle Drive, Lancaster office

Under the supervision of the Fleet Supervisor, to provide rapid and efficient battery and light duty service to members with automotive difficulties. Responsible for promoting and supporting a safe work environment.

Essential Duties And Responsibilities include the following statements which are intendeded to describe the general nature and level of work being performed.

  • Attendance is an essential function of the job.
  • Assist member in a vehicle breakdown situation: Receive call from call center, acknowledge the call, drive to determined area, position service vehicle, confirm arrival with call center, investigate situation with member and explain required service to member.
  • Independently make on-site decisions applying Club policy and guidelines solving problems on-site.
  • Maintain service vehicle including cleaning vehicle's exterior, cleaning vehicle's interior, check on-board inventory, inspect tools, inspect equipment, inspect communication systems, inspect/pack safety equipment, inspect consumables, pack and verify paperwork stock.
  • Diagnose and, if possible, remedying minor automotive problems such as jump starting dead batteries, unlocking vehicles, changing tires, providing fuel, removing hanging mufflers, removing stuck keys and freeing stuck parking brakes.
  • When requested, perform battery service in accordance to establish policies and procedures including; testing vehicle current drain, battery and charging system condition, prepare vehicle for battery installation, install replacement battery, explain warranty and complete necessary documentation.
  • Other duties may be assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, the applicant must be able to pass a "fitness for duty" test. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply judgment as to discern whether a vehicle is safe to drive after repairs have been made. Good customer relations skills and the ability to interact positively with members who may be under stress. Ability to read and interpret documents such as maps, safety rules, operating instructions, and procedure manuals. Ability to speak effectively one-on-one with members or employees of organization and clearly report any test results to the member. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Duties may require lifting and carrying equipment weighing up to 75 pounds, bending, stooping, kneeling and laying on the ground. Ability to drive fleet vehicles and communicate with members. Must work outside in all weather conditions.

Education and/or Experience:
High school diploma or general education degree (GED) or equivalent knowledge and experience. Requires experience in the automotive repair field; must have knowledge of how to fix a wide variety of minor problems in innumerable vehicle types on the road. A valid state license (minimum two years experience), ability to operate manual and automatic transmissions with heavy loads and an acceptable driving record is required.

Schedule: Monday & Tuesday, 2:00pm - 10:00pm; Saturday & Sunday, 10:00am - 10:00pm

Must be able to work on weekends and holidays.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Part-Time Driving School Instructor for Dauphin & Cumberland Counties

Instructs individuals on the theory and practical application of driving skills by performing the following duties:

  • Provide high quality instruction to novice drivers in AAA-owned training vehicles according to AAA and PA Department of Education guidelines.
  • May occasionally instruct novice and experienced drivers in a classroom environment in accordance with AAA, PA Department of Education and PENNDOT guidelines.
  • May occasionally assess in-car driving skills of experienced drivers in AAA-owned training vehicles.
Essential duties and responsibilities include the following; other job-related duties may be assigned
  • Attendance is an essential function of the job.
  • Demonstrates and explains handling of automobile with regard to driving techniques and mechanical operation of an automobile.
  • Evaluates individual's performance of routine driving in city, country & highway environments and parking requirements.
  • Observes individuals driving habits and reactions under various driving conditions to ensure conformance with vehicle operational standards and state vehicle code.
  • Teaches motor vehicle regulations and safe driving practices.
  • Facilitates maintenance and physical condition of the training cars.
Necessary knowledge, skills, abilities and requirements
  • Must have a current Pennsylvania driver's license (no moving violations within the previous 3 years).
  • Must have a least five years or more driving experience (minimum of 15,000 miles).
  • Must have a Private Driver Training School Teacher Certificate or be able to obtain it within three months of hire date
  • Must be able to pass Pennsylvania Child Abuse History Clearance
  • Must be able to pass state and federal criminal background checks
  • Have good communication skills when using phone and email.
  • Has good organizational skills with regard to adhering to set schedule and documentation deadlines.
  • Knowledge of the requirements of the PennDOT Licensing examination.
  • When teaching students in-car, the instructor must be constantly vigilant of the driving environment during lessons to ensure the safety of themselves, the student, pedestrians, other drivers on the road and public, private and AAA-owned property. To accomplish this, instructors may be required to react very quickly to apply the secondary instructor brake and/or reach across the vehicle to take control of the steering wheel.
  • Must have knowledge of the PA traffic laws, operation of motor vehicles, comfort with control of a vehicle from the passenger seat, ability to deal positively with all levels of student driving ability.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience
Bachelor's degree from four-year college preferred; Driving School Instructor or Teacher of Driver Education is desirable. The ability to convey that knowledge to students, mostly teenage first time drivers but also some experienced and mature drivers, in a positive learning environment in which the student feels relaxed and receptive to learning but alert to the dangers of operating a motor vehicle on public highways.

Schedule
This position is on demand or as needed only, based on student's interest. One week notice will be given to the Instructor for the upcoming classes. Must be willing to instruct/teach the DIP and Mature Operator classes.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Part-Time Member Services Specialist - Hershey Office

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone, meeting with the customer and troubleshooting problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Attendance is an essential function of the job.
  • Greet AAACP members/customers in a pleasant, professional manner
  • Distribute promotional items to AAACP member/customer such as PennDot output products, maps, tour guides and camping books, brochures; credit card applications, etc.
  • Provide members with pertinent information regarding their membership, entitlements and benefit limitations.
  • Process different types of memberships; order replacement membership cards and issuing temporary membership cards; accept payments and issue a receipt, if necessary.
  • Process advanced membership entries such as interclub and transfer ins
  • Process trips through Auto Travel software using basic knowledge of US and Canadian Geography; read and mark maps
  • Sell Travel store items, park tickets and financial services and products (TMD, credit cards, etc.)
  • Distribute passport applications and take photos
  • Process IDP's
  • Process vehicle and driver license renewals
  • Provide members with pertinent information regarding their ERS services, entitlements and benefit limitations.
  • Attend meetings and training exercises as required.
Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; computer skills required; must have ability to read maps; solid knowledge of basic geography; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire. Salary based on experience.

Schedule: Monday, Tuesday & Friday, 12:00pm - 5:00pm; Wednesday, 9:00am - 6:00pm; Saturday, 9:00am - 12:00pm

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Part-Time Member Services Specialist - Camp Hill Office

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone, meeting with the customer and troubleshooting problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Attendance is an essential function of the job.
  • Greet AAACP members/customers in a pleasant, professional manner
  • Distribute promotional items to AAACP member/customer such as PennDot output products, maps, tour guides and camping books, brochures; credit card applications, etc.
  • Provide members with pertinent information regarding their membership, entitlements and benefit limitations.
  • Process different types of memberships; order replacement membership cards and issuing temporary membership cards; accept payments and issue a receipt, if necessary.
  • Process advanced membership entries such as interclub and transfer ins
  • Process trips through Auto Travel software using basic knowledge of US and Canadian Geography; read and mark maps
  • Sell Travel store items, park tickets and financial services and products (TMD, credit cards, etc.)
  • Distribute passport applications and take photos
  • Process IDP's
  • Process vehicle and driver license renewals
  • Provide members with pertinent information regarding their ERS services, entitlements and benefit limitations.
  • Attend meetings and training exercises as required.
Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; computer skills required; must have ability to read maps; solid knowledge of basic geography; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-9 months of hire. Salary based on experience.

*** Schedule: Monday, Tuesday, Thursday & Friday, 12:00pm - 5:00pm; Wednesday, 12:00pm - 6:00pm; Saturday, 9:00am - 12:00pm

May work as needed up to a maximum of 29 hours per week

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Light Service Fleet Technician - Harrisburg Office

Under the supervision of the Fleet Supervisor, to provide rapid and efficient battery and light duty service to members with automotive difficulties. Responsible for promoting and supporting a safe work environment.

Essential Duties and Responsibilities include the following statements which are intended to describe the general nature and level of work being performed.

  • Attendance is an essential function of the job.
  • Assist member in a vehicle breakdown situation: Receive call from call center, acknowledge the call, drive to determined area, position service vehicle, confirm arrival with call center, investigate situation with member and explain required service to member.
  • Independently make on-site decisions applying Club policy and guidelines solving problems on-site.
  • Maintain service vehicle including cleaning vehicle's exterior, cleaning vehicle's interior, check on-board inventory, inspect tools, inspect equipment, inspect communication systems, inspect/pack safety equipment, inspect consumables, pack and verify paperwork stock.
  • Diagnose and, if possible, remedying minor automotive problems such as jump starting dead batteries, unlocking vehicles, changing tires, providing fuel, removing hanging mufflers, removing stuck keys and freeing stuck parking brakes.
  • When requested, perform battery service in accordance to establish policies and procedures including; testing vehicle current drain, battery and charging system condition, prepare vehicle for battery installation, install replacement battery, explain warranty and complete necessary documentation.
  • Other duties may be assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, the applicant must be able to pass a "fitness for duty" test. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply judgment as to discern whether a vehicle is safe to drive after repairs have been made. Good customer relations skills and the ability to interact positively with members who may be under stress. Ability to read and interpret documents such as maps, safety rules, operating instructions, and procedure manuals. Ability to speak effectively one-on-one with members or employees of organization and clearly report any test results to the member. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Duties may require lifting and carrying equipment weighing up to 75 pounds, bending, stooping, kneeling and laying on the ground. Ability to drive fleet vehicles and communicate with members. Must work outside in all weather conditions.

Education and/or Experience:
High school diploma or general education degree (GED) or equivalent knowledge and experience. Requires experience in the automotive repair field; must have knowledge of how to fix a wide variety of minor problems in innumerable vehicle types on the road. A valid state license (minimum two years experience), ability to operate manual and automatic transmissions with heavy loads and an acceptable driving record is required.

Schedule: Thursday - Monday, 2:00pm - 10:00pm

Must be able to work on weekends and holidays.

We offer a complete compensation package, which include competitive salary and paid training.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Contact Center Supervisors - Harrisburg Office

Responsible for the daily 24/7 operations of an assigned shift and coordination of activities between shifts within the Contact Center in accordance with AAACP policies and AAA Quality Standards. This includes, but is not limited to staffing needs, achieving sales and customer service goals. Responsible to fulfill all supervisory responsibilities including maintaining the security of confidential information, reports and forms.

Essential Duties and Responsibilities include the following:

  • Leads team.
    • Supervises assigned employees to meet job expectations.
    • Monitors daily activity using the Club's computer and telecomm systems.
    • Ensures that official records, reference materials and compliance materials are maintained and up to date.
    • Promotes and maintains a professional, courteous, ethical and safe work environment.
    • Resolves staff concerns, partnering with Contact Center Manager and Human Resources as necessary.
    • Ensures office facilities, work stations and equipment are clean and in proper working order.
    • Attends and/or conducts meetings and training exercises as required.
    • Performs all other job-related duties may be assigned.
  • Ensures positive customer experience with company.
    • Responds to and resolves member concerns applying Club policies and procedures, making occasional exceptions as needed.
    • Ensures effective communication throughout the company providing feedback as necessary.
    • Ensures members are updated and kept informed of any changes associated with a transaction.
    • Routinely evaluates service levels and staff schedules partnering with the Contact Center Manager as needed.
    • Ensures that the team is familiar with all programs, products and services offered by AAACP.
  • Achieves all business goals.
    • Sets team goals of an assigned shift that are consistent with departmental goals and holds individual team members accountable to meet expectations.
    • Proactively coaches and mentors the Contact Center team as needed in compliance with AAACP policies and procedures, goals, and AAA Quality Standards.
    • Supports AAACP's training and development programs.
    • Conducts assessments and routine quality assurance monitoring including live and recorded telephone calls of team members, providing coaching and mentoring as needed to achieve goals.
    • Attendance is an essential function of the job.
Supervisory Resposibilities:
Supervises the staff on an assigned shift within the Contact Center in accordance with AAA Central Penn policies and procedures and applicable laws. Is responsible for the overall direction, coordination and evaluation of this unit. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education And/Or Experience:
Associate Degree with a minimum of 1-year management experience is required or the equivalent of education and experience. Previous customer service experience and 3-years supervisory experience is desirable. Excellent customer service skills, interpersonal skills and communication skills, both written and verbal, and the ability to create reference materials, reports, write business correspondence, handbooks and/or manuals. Knowledge and experience in Microsoft Word, Excel, Outlook, PowerPoint and the Internet.

Schedule: Monday - Friday, 2:30pm - 11:00pm and every other Saturday,2:30pm - 11:00pm

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program