Employment Opportunities

Full-Time RSA Specialist- Harrisburg

The primary role of the Roadside Assistance Service Specialist is to receive and handle roadside assistance requests or inquiries and includes dispatching requests to service providers, and assisting customers to be "On-The-Go", using multiple communication channels and providing a personalized and engaged client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or GED/equivalent with a minimum of 2-years of customer service experience. Previous dispatch experience is desirable.

Schedule:
Week One: Sunday, Monday, Wednesday, Thursday, Friday, 2:30pm-11:00pm
Week Two: Monday, Tuesday, Wednesday, Friday, Saturday, 2:30pm-11:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program. AAA Central Penn is an equal opportunity employer.




Part-Time Member Services Specialist - Lancaster

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire.

Schedule: Monday and Friday, 9:00am-5:00pm; Wednesday, 9:00am-6:00pm; Saturday, 9:00am-12:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Employee Development Specialist - Harrisburg

Responsible for the professional development, training and support of staff and management by developing and facilitating training programs for new and existing employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities, however, it requires leadership ability to facilitate training sessions and work independently.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Two or more years of additional education, and 3-5 years training and instructional design experience preferred.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program. AAA Central Penn is an equal opportunity employer.




Part-Time Contact Center Service Specialist - Harrisburg

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

Schedule: Sunday, 6:00am-2:30pm; Monday, Wednesday, Friday, 6:00am-1:30pm; OFF Tuesday, Thursday and Saturday

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Member Services Specialist - Harrisburg

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

Education and Qualifications
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire.

Schedule: Monday and Friday, 9:00am-5:00pm; Wednesday, 9:00am-6:00pm; Saturday, 9:00am-12:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Business Intelligence Analyst - Harrisburg

To support the Business Intelligence (BI) initiative and strategies, with a focus on development of analytical solutions to meet organizational objectives with an emphasis on profitability, utilization and growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Business or marketing-related degree; 3+ years of relevant experience in a data science, business analytics, business intelligence or comparable data engineering role, including data warehousing and business intelligence tools, techniques and technology.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program. AAA Central Penn is an equal opportunity employer.




Full-Time Contact Center LEAD Service Specialist -Lancaster

Receives customer inquiries using multiple channels and assists the Contact Center Supervisor in the daily coordination of operational activities at and between AAACP's Contact Center locations in accordance with established policies, procedures and AAA Quality Standards. This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

SUPERVISORY RESPONSIBILITIES
Assists the Supervisor with communication and feedback only.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
A High School Diploma or General Education Degree (GED) and a minimum of 2-years of customer service experience or an equivalent combination of education and experience. Previous contact center and or supervisory experience are desirable.

Schedule: Sunday, Monday and Tuesday, Friday and Saturday, 2:30pm-11:00pm; OFF Wednesday and Thursday

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Administrative Assistance, Discoveries - Harrisburg

The Group Travel Admin Assistant is responsible for assisting group management with daily tasks such as filing, typing, data entry, printing, brochure production and distribution, answering telephones and preparing reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or equivalent from a technical school.

Schedule: Monday, Wednesday, Friday, 9:00am-5:00pm and Tuesday, Thursday, 1:00pm-5:00pm

LANGUAGE SKILLS
Ability to read reports, business correspondence, and procedure manuals.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program. AAA Central Penn is an equal opportunity employer.




Part-Time Member Services Specialist - Carlisle

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

Education and Qualifications
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire.

Schedule: Tuesday, 9:00am-5:00pm; Wednesday, 10:00am-6:00pm; Thursday, 9:00am-5:00pm; Saturday, 9:00am-12:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Contact Center Service Specialist - Harrisburg

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

Schedule: Sunday, Friday, and Saturday, 2:30pm-11:00pm; Monday, 2:30pm-7:30pm; Tuesday and Thursday Off

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Client Services Agent - Harrisburg

The Insurance Client Services agent is responsible for creating an exceptional customer experience for current and prospective clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

EDUCATION and/or EXPERIENCE
Associate degree from a two-year college plus one to two years' related experience and/or training; or equivalent combination of education and experience.

Schedule: Monday, Tuesday, Thursday and Friday, 9:00am-5:00pm; Wednesday, 9:00am-6:00pm; Every other Saturday, 9:00am-12:00pm

We offer a complete compensation package, which includes a competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Contact Center Service Specialist - Harrisburg

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

Schedule: Sunday, Monday, Friday, 6:00am-2:30pm; Tuesday, 8:00am-1:00pm; Off Wednesday, Thursday and Saturday

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Contact Center Service Specialist - Estelle Drive, Lancaster

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful. Prior insurance knowledge and a Property and Casualty license preferred.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

Schedule: Monday, Tuesday, Friday, 2:30 - 11:00pm; Saturday, 6:00 - 11:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time RSA Specialist - Harrisburg

The primary role of the Roadside Assistance Service Specialist is to receive and handle roadside assistance requests or inquiries and includes dispatching requests to service providers, and assisting customers to be "On-The-Go", using multiple communication channels and providing a personalized and engaged client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

SUPERVISORY RESPONSIBILITIES
None.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
H.S. diploma or GED/equivalent with a minimum of 2-years of customer service experience. Previous dispatch experience is desirable.

***Schedule: Monday - Friday, 2:30pm-11:00pm and every other weekend.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Travel Agent, Discoveries - Harrisburg

The Travel Agent, Discoveries arranges domestic and international AAA group trips working in a team environment utilizing AAA preferred suppliers to ensure high quality products with excellent value are delivered to our clients. The Travel Agent, Discoveries also works directly with frontline Travel Agents and clients. Travel Agents, Discoveries handle trip files from set up to completion including quotes, pricing, reservations and closeout.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

QUALIFICATION/EXPERIENCE
Qualified candidates should have a Degree in Travel & Tourism or related work experience. CTC and/or DS certification desirable. Excellent customer services skills; must be able to work independently with minimum supervision; able to make independent judgments; must have exceptional computer and multitasking skills; accuracy is vital to this position; excellent problem-solving skills are essential; good communication skills and be able to deal with the public over the phone and/or in person on daily basis.

SCHEDULE
Mon, Tues, Thur, & Fri, 9:00am - 5:00pm; Wed, 9:00am - 6:00pm; every other Saturday, 9:00am - 12:00pm.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Insurance Sales Agent - Carlisle / Gettysburg

The Insurance Sales Agent is responsible for prospecting new clients, cross-selling existing clients, increasing new business revenue, increasing the number of policies per insured household, and increasing renewal retention rates. The primary target market for new business will be AAA Central Penn's existing membership pool that does not currently insure with us. Renewal expiration lists will also provide ample opportunity to increase new business revenue while directly improving renewal retention rates.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
Associate degree plus one to two years' related experience and/or training; or equivalent combination of education and experience.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Driving School Instructor - Harrisburg/Camp Hill

Instructs individuals on the theory and practical application of driving skills by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED
NECESSARY KNOWLEDGE, SKILLS, ABILITIES and REQUIREMENTS
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year college preferred; Driving School Instructor or Teacher of Driver Education is desirable. The ability to convey that knowledge to students, mostly teenage first time drivers but also some experienced and mature drivers, in a positive learning environment in which the student feels relaxed and receptive to learning but alert to the dangers of operating a motor vehicle on public highways.

SCHEDULE

There may be some Sunday afternoon hours for in-car lessons in lieu of Saturday hours to accommodate customer needs. One week notice will be given to the Instructor for the upcoming classes. Must be willing to instruct/teach the DIP and Mature Operator classes.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.

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