Employment Opportunities

Full - Time Assistant Branch Manager - Hershey office

Assists in leading team to achieve meaningful business results.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Leads team.
    • Sets expectations.
    • Communicates relevant information to and from team members.
    • Holds employees accountable to meet job expectations.
    • Makes employment and performance management decisions.
    • Sets correct environment for and provides observation, training, coaching, mentoring and motivating team members.
    • Serves as resource for employees to resolve issues/concerns.
    • Leads special projects and activities.
  • Ensures positive customer experience with company.
    • Communicates sales and customer service expectations.
    • Actively looks for ways to help employees perform to meet expectations.
    • Finds ways to ensure the customer experience is positive.
    • Addresses obstacles which could prevent a positive customer experience.
  • Achieves all business goals.
    • Understands and adheres to budget.
    • Communicates goals.
    • Provides training and support for team members.
    • Measures attainment of goals.
    • Holds employees accountable to achieve goals.
    • Celebrates successes.
Qualification & Experience:
Associate's degree or equivalent experience preferred. Candidate should be goal oriented with a minimum of 2 yrs current management experience; excellent PC & customer service skills; proven leadership, organizational, and excellent oral and written communication skills. Notary public certification is desirable. Travel industry experience is a plus.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Marketing Analyst - Harrisburg Office

Summary:
To develop, analyze, and report marketing research initiatives and strategies to meet organizational objectives with an emphasis on profitability, utilization and growth.

Essential Duties and Responsibilities include the following:

  • Collaborates, creates and implements Marketing initiatives and projects.
  • Establishes marketing metrics.
  • Evaluates advertising and promotional programs.
  • Conducts market research to determine conditions and requirements for products promotion and penetration.
  • Data mining, analysis and interpretation of markets research, current market conditions.
  • Analyze threats and opportunities in the external market, identify and evaluate competitors.
  • Identify target segments and create direct mail/email lists.
  • Monitor, review and distribute reports on all marketing activity and results.
  • Communicate data insights and key business intelligence to business lines and senior management.
  • Calculates ROI on marketing projects and campaigns.
  • Ensure agency CAN-SPAM compliance and database accuracy.
  • Manage database refreshes and information integrity.
  • Design and maintain member and product profiles.

Education and/or Experience:
BS in Marketing or BA in Business Administration degree with marketing emphasis required; 3 to 5 years of marketing experience; proven experience in all aspects of marketing research; relevant product and industry knowledge.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Insurance Agent - Lititz Office

The Insurance Agent will be responsible for performing the sale and servicing of insurance products that are associated with personal lines of insurance. The employee should be prepared to answer all questions from clients who are having difficulty resolving problems with a carrier. The employee may be asked to assist in other duties as needed and assigned by the Director of Insurance Services.

Essential Duties and Responsibilities include the following:

  • Present and sell insurance products to prospective clients.
  • Review all applications for completeness before submission for underwriting.
  • Act as a contact person between client and insurance carrier as required or requested.
  • Prepare billings and renewals for clients as needed.
  • Accept payments on behalf of the Insurance Agency and will provide proper documentation to client of payment received.
  • Work independently to plan their own daily and weekly work schedule using personal judgment in making decisions and using own initiative in performing daily duties while remaining flexible due to nature of this position.
  • Provide suggestions to management in order to ensure smooth operation of the Insurance Agency.
  • Answering incoming calls within three rings in a positive and friendly manner
  • Speak clearly and respond accurately in selling insurance products to the general public and in communicating with vendors.
Qualifications:
Associate degree (A. A.) from two-year College plus one to two years' related experience and/or training; or equivalent combination of education and experience. Must have a valid PA property and casualty license. Must have ability to close a sale. Life and/or health insurance license is a plus.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Contact Center Supervisor - Estelle Drive Office

Summary
Responsible for the daily 24/7 operations of an assigned shift and coordination of activities between shifts within AAACP's Roadside Assistance Contact Center (RSACC) in accordance with AAACP policies and AAA Automotive Quality Standards. Including but not limited to staffing needs, achieving goals and maintaining above average member satisfaction levels.

Essential Duties and Responsibilities include the following:

Leads Team

  • Monitors daily activity using the Club's computer and communication systems.
  • Ensures that official records, reference materials and compliance materials are maintained and up to date.
  • Promotes and maintains a professional, courteous and safe work environment.
  • Resolves staff concerns, partnering with Human Resources as necessary.
  • Attends and/or conducts meetings and training exercises as required.
  • Other job-related duties may be assigned.

Ensures Positive Customer Experience with Company

  • Responds to and resolves member concerns associated with active service calls applying Club policies and procedures, making occasional exceptions as needed.
  • Monitors calls and coaches performance to ensure that all transactions are a positive experience.
  • Ensures good communication throughout all teams and with all individuals involved in the service delivery process providing feedback as necessary to refine and improve daily operations.
  • Ensures members are periodically updated and kept informed of any changes associated with a service call to achieve KMI goals.

Achieves All Business Goals

  • Sets goals for staff on the assigned shift that are consistent with departmental goals and holds staff members accountable to meet job expectations.
  • Ensures office facilities, work stations and equipment are clean and in proper working order.
  • Supports AAACP's training and development programs for AAACP's Automotive Services.
  • Conducts staff assessments and routine quality assurance monitoring of staff, providing coaching and mentoring as needed to achieve goals.

Supervisory Responsibilities:
Supervises the staff on an assigned shift within the RSACC in accordance with AAA Central Penn policies and procedures and applicable laws. Is responsible for the overall direction, coordination and evaluation of this unit. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience
Associate Degree with a minimum of 1-year management experience is required or the equivalent of education and experience. Previous customer service experience and 3-years supervisory experience is desirable. Excellent customer service skills, interpersonal skills and communication skills, both written and verbal, and the ability to create reference materials, reports, write business correspondence, handbooks and/or manuals. Knowledge and experience in Microsoft Word, Excel, Outlook, PowerPoint and the Internet.

Schedule: Monday - Friday: 10:30am - 7:00pm; every other Saturday: 8:00am - 4:00pm;

Must be willing to work evenings until at least 11:00pm and weekends as needed.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time - Contact Center Service Specialist - Harrisburg Office

The primary role of the Contact Center Service Specialist is to receive and handle member/customer communications via telephone, email and the Internet to include AAA related inquiries or service and sales requests and in all cases providing a personalized and totally satisfactory client experience to members/ customers and appropriately promoting AAA products and services. This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

Essential Duties and Responsibilities include the following:

  • Attendance is an essential function of the job and to be at the assigned workstation, ready to work, at the scheduled starting time.
  • Answering incoming telephone calls, email and Internet inquiries in a positive and friendly manner within established service level guidelines.
  • Speaking/writing clearly and responding appropriately in all communications.
  • Accurately utilizing AAA Central Penn's business systems and all other available resources.
  • Providing professional quality service in every transaction in accordance to AAA Central Penn's policies and procedures and AAA National's quality standards.
  • Handling member/non-member requests utilizing a "one-call" resolution service concept, following complete member experience from beginning to end with necessary follow up.
  • Updating and or processing new memberships, membership renewals, automatic renewals, or other membership account maintenance such as change of address, corrections and etc.
  • Processing Roadside Assistance requests by accurately gathering, documenting and communicating appropriate information in order to provide timely, top quality service to members.
  • Recommending and/or promoting appropriate AAA products and services.
  • Processing Driving School and Mature Operator class enrollments.
  • Processing detailed routing (Trip Tik) requests from members according to the member's preference.
  • Make appropriate recommendations to improve the member's overall service experience.
  • Offering and processing reservations for lodging, car rental, and travel using AAA preferred vendors whenever possible.
  • Taking and following instruction from management as requested or required.
  • Working effectively in a team environment.
  • Achieving sales and service goals
  • Attending meetings and training as scheduled by management.
  • Performing other duties as assigned.
Education and/or Experience:
High school diploma or general education degree (GED) required. Good spelling and reading comprehension skills are necessary. Travel experience or knowledge is helpful. Effective communication skills, primarily verbal are required. The ability to obtain information from others and deliver information to other orally; responding in a positive manner at all times. Ability to hear and respond to customers and staff in a calm and controlled manner in all situations. Ability to work independently from day to day, prioritizing tasks as necessary. Map reading and geography knowledge are essential. Basic knowledge of office equipment such as computers, copiers, fax machines, calculators and telephone system.

Schedule: Tuesday, Wednesday, Thursday, Saturday, Sunday, 2:30pm - 11:00pm

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Multi-Service Fleet Technician - Harrisburg Office

Under the supervision of the Fleet Supervisor, to provide rapid and efficient battery service, light duty service and towing service to members with automotive difficulties. Responsible for promoting and supporting a safe work environment.

Essential Duties and Responsibilities:
Includes the following statements which are intended to describe the general nature and level of work being performed.

  • Attendance is an essential function of the job.
  • Assist member in a vehicle breakdown situation: Receive call from call center, acknowledge the call, drive to determined area, position service vehicle, confirm arrival with call center, investigate situation with member and explain required service to member.
  • Independently make on-site decisions applying Club policy and guidelines solving problems on-site.
  • Maintain service vehicle including cleaning vehicle's exterior, cleaning vehicle's interior, check on-board inventory, inspect tools, inspect equipment, inspect communication systems, inspect/pack safety equipment, inspect consumables, pack and verify paperwork stock.
  • Diagnose and, if possible, remedying minor automotive problems such as jump starting dead batteries, unlocking vehicles, changing tires, providing fuel, removing hanging mufflers, removing stuck keys and freeing stuck parking brakes.
  • When necessary, tow a vehicle to a requested destination using safety chains and or straps and methods conforming to industry standards.
  • When requested, perform battery service in accordance to establish policies and procedures including; testing vehicle current drain, battery and charging system condition, prepare vehicle for battery installation, install replacement battery, explain warranty and complete necessary documentation.
  • Other duties may be assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, the applicant must be able to pass a DOT physical. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply judgment as to discern whether a vehicle is safe to drive after repairs have been made. Good customer relations skills and the ability to interact positively with members who may be under stress. Ability to read and interpret documents such as maps, safety rules, operating instructions, and procedure manuals. Ability to speak effectively one-on-one with members or employees of organization and clearly report any test results to the member. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Duties may require lifting and carrying equipment weighing up to 75 pounds, bending, stooping, kneeling and laying on the ground. Ability to drive fleet vehicles and communicate with members. Must work outside in all weather conditions

Education and/or Experience:
High school diploma or general education degree (GED). Requires experience in the automotive repair field; must have knowledge of how to fix a wide variety of minor problems in innumerable vehicle types on the road. A valid state license (minimum two years experience), ability to operate manual and automatic transmissions with heavy loads and an acceptable driving record is required.

Schedule: Friday - Monday, 9:00am - 7:00pm

Must be able to work on Holidays and on weekends.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Contact Center Specialist - Harrisburg Office

The primary role of the Contact Center Service Specialist is to receive and handle member/customer communications via telephone, email and the Internet to include AAA related inquiries or service and sales requests and in all cases providing a personalized and totally satisfactory client experience to members/ customers and appropriately promoting AAA products and services. This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

Essential Duties and Responsibilities include the following:

  • Attendance is an essential function of the job and to be at the assigned workstation, ready to work, at the scheduled starting time.
  • Answering incoming telephone calls, email and Internet inquiries in a positive and friendly manner within established service level guidelines.
  • Speaking/writing clearly and responding appropriately in all communications.
  • Accurately utilizing AAA Central Penn's business systems and all other available resources.
  • Providing professional quality service in every transaction in accordance to AAA Central Penn's policies and procedures and AAA National's quality standards.
  • Handling member/non-member requests utilizing a "one-call" resolution service concept, following complete member experience from beginning to end with necessary follow up.
  • Updating and or processing new memberships, membership renewals, automatic renewals, or other membership account maintenance such as change of address, corrections and etc.
  • Processing Roadside Assistance requests by accurately gathering, documenting and communicating appropriate information in order to provide timely, top quality service to members.
  • Recommending and/or promoting appropriate AAA products and services.
  • Processing Driving School and Mature Operator class enrollments.
  • Processing detailed routing (Trip Tik) requests from members according to the member's preference.
  • Make appropriate recommendations to improve the member's overall service experience.
  • Offering and processing reservations for lodging, car rental, and travel using AAA preferred vendors whenever possible.
  • Taking and following instruction from management as requested or required.
  • Working effectively in a team environment.
  • Achieving sales and service goals
  • Attending meetings and training as scheduled by management.
  • Performing other duties as assigned.

Education and/or Experience:
High school diploma or general education degree (GED) required. Good spelling and reading comprehension skills are necessary. Travel experience or knowledge is helpful. Effective communication skills, primarily verbal are required. The ability to obtain information from others and deliver information to other orally; responding in a positive manner at all times. Ability to hear and respond to customers and staff in a calm and controlled manner in all situations. Ability to work independently from day to day, prioritizing tasks as necessary. Map reading and geography knowledge are essential. Basic knowledge of office equipment such as computers, copiers, fax machines, calculators and telephone system.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

Schedule: Thursday - Monday, 3:30pm - 12:00pm

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program