Employment Opportunities

Full-Time Contact Center LEAD Service Specialist - Harrisburg

(This is a second shift position- see hours below)

Receives customer inquiries using multiple channels and assists the Contact Center Supervisor in the daily coordination of operational activities at and between AAACP's Contact Center locations in accordance with established policies, procedures and AAA Quality Standards. This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

SUPERVISORY RESPONSIBILITIES
Assists the Supervisor with communication and feedback only.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
A High School Diploma or General Education Degree (GED) and a minimum of 2-years of customer service experience or an equivalent combination of education and experience. Previous contact center and or supervisory experience are desirable.

SCHEDULE: Sunday, Monday and Tuesday, Friday and Saturday, 2:30pm-11:00pm, OFF Wednesday and Thursday

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Travel Agent - Carlisle

Travel Agents are responsible for selling and facilitating proper travel arrangements for AAA Members/clientele. Travel Agents work directly with clients to sell and arrange accurate travel reservations for domestic and international destinations. Travel Agents must possess a working knowledge of world geography and destinations. AAA Travel Agents are expected to work as part of a cohesive team to ensure "Totally Satisfied" service is provided to our member/clients.

Travel Agents report to their Branch Manager for daily supervision, may receive direction from the Director of Travel for Travel Department related procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year College or technical school plus 3-5 years of travel sales experience.

SCHEDULE: Monday-Friday, 9:00am-5:00pm; Every other Saturday, 9:00am-12:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Member Services Specialist - Camp Hill

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

Education and Qualifications
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire.

SCHEDULE: Monday-Friday, 9:00am-5:00pm; Every third Wednesday, 10:00am-6:00pm; Every other Saturday, 9:00am-12:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Contact Center Service Specialist, Second Shift - Harrisburg

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

SCHEDULE: 6:00am-2:30pm Sunday, Monday, Friday; 8am-1:00pm Tuesday, Off Wednesday, Thursday, Saturday

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Contact Center Service Specialist, Second Shift - Lancaster

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

SCHEDULE: 2:30pm-11:00pm Tuesday-Saturday; OFF Sunday and Monday

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Member Services Specialist - Lancaster (James Street)

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire.

SCHEDULE: Monday-Friday, 9:00am-5:00pm; Every other Wednesday, 10:00am-6:00pm; Every other Saturday, 9:00am-12:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Administrative Assistance - Discoveries, Harrisburg

The Group Travel Admin Assistant is responsible for assisting group management with daily tasks such as filing, typing, data entry, printing, brochure production and distribution, answering telephones and preparing reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or equivalent from a technical school.

Schedule: Monday, Wednesday, Friday, 9:00am-5:00pm and Tuesday, Thursday, 1:00pm-5:00pm

LANGUAGE SKILLS
Ability to read reports, business correspondence, and procedure manuals.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Member Services Specialist - Camp Hill

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

Education and Qualifications
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire.

Schedule: Monday - Friday, 10:00am-3:30pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time RSA Supervisor(Second Shift) - Harrisburg

Responsible for supervising the daily internal operation of AAACP's Roadside Assistance (RSA) program including: dispatching service requests to contracted providers or the Club Owned Fleet (COF), scheduling and attending to personnel needs, maintaining "above average" customer satisfaction levels, achieving team goals, equipment and vehicle maintenance support, inventory control, internal administrative support; Coordinates between various divisions within Automotive Services (COF contractor network, AAR) ensuring a consistent customer experience; Administers systemic processes including but not limited to cash drawer, sundry, POS and related inventory controls; Maintains appropriate levels of security for business related documentation, personal information, cash drawer and receipts, reports and forms.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

SUPERVISORY RESPONSIBILITIES:
Supervises the staff of an assigned shift within the Contact Center in accordance with AAACP policies and procedures and applicable laws. Is responsible for communicating the overall direction, coordination and evaluation of this unit. Responsibilities include interviewing, hiring, training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE:
Post-secondary education with a minimum of 1-year management experience is preferred or the equivalent of education and experience. Previous customer service experience, automotive repair and 3-years fleet/dispatch experience is desirable.

Schedule: Monday - Friday, 2:30pm - 11:00pm; One weekend day split shift, 10:00am-6:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Travel Agent, Discoveries - Harrisburg

The Travel Agent, Discoveries arranges domestic and international AAA group trips working in a team environment utilizing AAA preferred suppliers to ensure high quality products with excellent value are delivered to our clients. The Travel Agent, Discoveries also works directly with frontline Travel Agents and clients. Travel Agents, Discoveries handle trip files from set up to completion including quotes, pricing, reservations and closeout.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

QUALIFICATION/EXPERIENCE

Qualified candidates should have a Degree in Travel & Tourism or related work experience. CTC and/or DS certification desirable. Excellent customer services skills; must be able to work independently with minimum supervision; able to make independent judgments; must have exceptional computer and multitasking skills; accuracy is vital to this position; excellent problem-solving skills are essential; good communication skills and be able to deal with the public over the phone and/or in person on daily basis.

Schedule: Monday, Tuesday, Thursday and Friday, 9:00am-5:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Travel Agent, Discoveries - Harrisburg

The Travel Agent, Discoveries arranges domestic and international AAA group trips working in a team environment utilizing AAA preferred suppliers to ensure high quality products with excellent value are delivered to our clients. The Travel Agent, Discoveries also works directly with frontline Travel Agents and clients. Travel Agents, Discoveries handle trip files from set up to completion including quotes, pricing, reservations and closeout.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

QUALIFICATION/EXPERIENCE:
Qualified candidates should have a Degree in Travel & Tourism or related work experience. CTC and/or DS certification desirable. Excellent customer services skills; must be able to work independently with minimum supervision; able to make independent judgments; must have exceptional computer and multitasking skills; accuracy is vital to this position; excellent problem-solving skills are essential; good communication skills and be able to deal with the public over the phone and/or in person on daily basis.

SCHEDULE: Monday, Tuesday, Thursday and Friday, 9:00am-5:00pm; Wednesday, 9:00am-6:00pm and every other Saturday, 9:00am-12:00pm.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Travel Agent - Gettysburg

Travel Agents are responsible for selling and facilitating proper travel arrangements for AAA Members/clientele. Travel Agents work directly with clients to sell and arrange accurate travel reservations for domestic and international destinations. Travel Agents must possess a working knowledge of world geography and destinations. AAA Travel Agents are expected to work as part of a cohesive team to ensure "Totally Satisfied" service is provided to our member/clients.

Travel Agents report to their Branch Manager for daily supervision, may receive direction from the Director of Travel for Travel Department related procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year College or technical school plus 3-5 years of travel sales experience.

Schedule: Monday-Friday, 9:00am-5:00pm; Every other Saturday, 9:00am-12:00pm; Every Wednesday, 9:00am-6:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program. AAA Central Penn is an equal opportunity employer.




Full-Time Multi-Service Fleet Technician - Harrisburg

Under the supervision of the Fleet Supervisor, to provide rapid and efficient battery service, light duty service and towing service to members with automotive difficulties. Responsible for promoting and supporting a safe work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following statements which are intended to describe the general nature and level of work being performed.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, the applicant must be able to pass a DOT physical. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply judgment as to discern whether a vehicle is safe to drive after repairs have been made. Good customer relations skills and the ability to interact positively with members who may be under stress. Ability to read and interpret documents such as maps, safety rules, operating instructions, and procedure manuals. Ability to speak effectively one-on-one with members or employees of organization and clearly report any test results to the member. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Duties may require lifting and carrying equipment weighing up to 75 pounds, bending, stooping, kneeling and laying on the ground. Ability to drive fleet vehicles and communicate with members. Must work outside in all weather conditions

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED). Requires experience in the automotive repair field; must have knowledge of how to fix a wide variety of minor problems in innumerable vehicle types on the road. A valid state license (minimum two years experience), ability to operate manual and automatic transmissions with heavy loads and an acceptable driving record is required.

Schedule: 2nd shift 2:00pm-10:00pm; rotating weekends 5 days per week

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Member Services Specialist - James Street: Lancaster

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

Education and Qualifications
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire.

Schedule: Monday, 12:00-5:00pm; Wednesday, 12:00-5:00pm alternating 12:00-6:00pm; Thursday and Friday, 12:00pm-5:00pm and Saturday, 9:00am-12:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Contact Center Service Specialist - Harrisburg

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

Schedule: Sunday, Friday, and Saturday, 2:30pm-11:00pm; Monday, 2:30pm-7:30pm; Tuesday and Thursday Off

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Contact Center Service Specialist - Estelle Drive, Lancaster

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful. Prior insurance knowledge and a Property and Casualty license preferred.

LANGUAGE SKILLS
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

Schedule: Monday, Tuesday, Friday, 2:30 - 11:00pm; Saturday, 6:00 - 11:00pm

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Full-Time Travel Agent, Discoveries - Harrisburg

The Travel Agent, Discoveries arranges domestic and international AAA group trips working in a team environment utilizing AAA preferred suppliers to ensure high quality products with excellent value are delivered to our clients. The Travel Agent, Discoveries also works directly with frontline Travel Agents and clients. Travel Agents, Discoveries handle trip files from set up to completion including quotes, pricing, reservations and closeout.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

QUALIFICATION/EXPERIENCE
Qualified candidates should have a Degree in Travel & Tourism or related work experience. CTC and/or DS certification desirable. Excellent customer services skills; must be able to work independently with minimum supervision; able to make independent judgments; must have exceptional computer and multitasking skills; accuracy is vital to this position; excellent problem-solving skills are essential; good communication skills and be able to deal with the public over the phone and/or in person on daily basis.

SCHEDULE
Mon, Tues, Thur, & Fri, 9:00am - 5:00pm; Wed, 9:00am - 6:00pm; every other Saturday, 9:00am - 12:00pm.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.




Part-Time Driving School Instructor - Harrisburg/Camp Hill

Instructs individuals on the theory and practical application of driving skills by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED
NECESSARY KNOWLEDGE, SKILLS, ABILITIES and REQUIREMENTS
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year college preferred; Driving School Instructor or Teacher of Driver Education is desirable. The ability to convey that knowledge to students, mostly teenage first time drivers but also some experienced and mature drivers, in a positive learning environment in which the student feels relaxed and receptive to learning but alert to the dangers of operating a motor vehicle on public highways.

SCHEDULE

There may be some Sunday afternoon hours for in-car lessons in lieu of Saturday hours to accommodate customer needs. One week notice will be given to the Instructor for the upcoming classes. Must be willing to instruct/teach the DIP and Mature Operator classes.

For consideration, please complete this job application and (if applicable) send a resume and salary requirements to jobs@aaacp.com. AAA Central Penn is an equal opportunity employer.

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