Employment Opportunities

Part-Time Member Services Specialist - Hershey Office

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone, meeting with the customer and troubleshooting problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Attendance is an essential function of the job.
  • Greet AAACP members/customers in a pleasant, professional manner
  • Distribute promotional items to AAACP member/customer such as PennDot output products, maps, tour guides and camping books, brochures; credit card applications, etc.
  • Provide members with pertinent information regarding their membership, entitlements and benefit limitations.
  • Process different types of memberships; order replacement membership cards and issuing temporary membership cards; accept payments and issue a receipt, if necessary.
  • Process advanced membership entries such as interclub and transfer ins
  • Process trips through Auto Travel software using basic knowledge of US and Canadian Geography; read and mark maps
  • Sell Travel store items, park tickets and financial services and products (TMD, credit cards, etc.)
  • Distribute passport applications and take photos
  • Process IDP's
  • Process vehicle and driver license renewals
  • Provide members with pertinent information regarding their ERS services, entitlements and benefit limitations.
  • Attend meetings and training exercises as required.
Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; computer skills required; must have ability to read maps; solid knowledge of basic geography; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-6 months of hire. Salary based on experience.

Schedule: Monday, Tuesday & Friday, 12:00pm - 5:00pm; Wednesday, 9:00am - 6:00pm; Saturday, 9:00am - 12:00pm For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Part-Time Member Services Specialist I - Huntingdon Office

Full-Time Member Services Specialist - Camp Hill Office

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone, meeting with the customer and troubleshooting problems.

Essential Duties And Responsibilities: include the following. Other duties may be assigned.

  • Attendance is an essential function of the job.
  • Greet AAACP members/customers in a pleasant, professional manner
  • Distribute promotional items to AAACP member/customer such as PennDot output products, maps, tour guides and camping books, brochures; credit card applications, etc.
  • Provide members with pertinent information regarding their membership, entitlements and benefit limitations.
  • Process different types of memberships; order replacement membership cards and issuing temporary membership cards; accept payments and issue a receipt, if necessary.
  • Process advanced membership entries such as interclub and transfer ins
  • Process trips through Auto Travel software using basic knowledge of US and Canadian Geography; read and mark maps
  • Sell Travel store items, park tickets and financial services and products (TMD, credit cards, etc.)
  • Distribute passport applications and take photos
  • Process IDP's
  • Process vehicle and driver license renewals
  • Provide members with pertinent information regarding their ERS services, entitlements and benefit limitations.
  • Attend meetings and training exercises as required.
Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; computer skills required; must have ability to read maps; solid knowledge of basic geography; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-9 months of hire. Salary based on experience.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Part-Time Member Services Specialist I - Huntingdon Office

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone, meeting with the customer and troubleshooting problems.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Attendance is an essential function of the job.
  • Greet AAACP members/customers in a pleasant, professional manner
  • Distribute promotional items to AAACP member/customer such as PennDot output products, maps, tour guides and camping books, brochures; credit card applications, etc.
  • Provide members with pertinent information regarding their membership, entitlements and benefit limitations.
  • Process different types of memberships; order replacement membership cards and issuing temporary membership cards; accept payments and issue a receipt, if necessary.
  • Process advanced membership entries such as interclub and transfer ins
  • Process trips through Auto Travel software using basic knowledge of US and Canadian Geography; read and mark maps
  • Sell Travel store items, park tickets and financial services and products (TMD, credit cards, etc.)
  • Distribute passport applications and take photos
  • Process IDP's
  • Process vehicle and driver license renewals
  • Provide members with pertinent information regarding their ERS services, entitlements and benefit limitations.
  • Attend meetings and training exercises as required.
Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; computer skills required; must have ability to read maps; solid knowledge of basic geography; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-9 months of hire. Salary based on experience.

Schedule: Monday, Thursday & Friday, 9:00pm - 5:00pm; Saturday, 9:00am - 12:00pm. May work as needed up to a maximum of 29 hours per week.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time E-Marketing Coordinator - Harrisburg Office

Coordinate a wide range of marketing processes and projects. Interact with Business Lines to include sales, product development, and member services to ensure that marketing collateral and communications accurately reflect the AAA brand. Execute creative development and marketing support duties related to the daily operations of the marketing department.

Essential Duties and Responsibilities include the following; other job-related duties may be assigned

  • Collaborates, creates and implements Marketing initiatives and projects.
  • Updates and maintains the AAA website, develops and designs web architecture.
  • Coordinates and maintains AAA mobile web and mobile app marketing.
  • Designs and creates email marketing campaigns and digital advertisements.
  • Provides customer support to all website users to ensure an optimum online experience.
  • Assists in coordinating and implementing the integrated communication plan and strategic marketing plan.
  • Maintains open lines of communication with all internal and external clients and provides prompt answers to requests in order to determine how to convey concise, clear, and timely selective information.
  • Supports channel marketing collateral ensuring all materials follow best practices and templates.
  • Tracks campaigns, prepares performance analysis reports of post campaign and makes recommendations to concurrent programs for corrective modifications.
  • Attendance is an essential function of the job.

Necessary Knowledge, Skills and Abilities

  • Computer proficiency with Microsoft and Apple products/OS
  • Advanced knowledge of Adobe Creative Suite, PHP, HTML, CSS, and responsive web design
  • Extensive knowledge and skill in web authoring, graphic design and multi-media design
  • Ability to operate under pressure and meet tight deadlines
  • Effective project management skills
  • Sound understanding of marketing and communication principles
  • Effective understanding of latest technologies and identifying application in marketing
  • Practice good judgment and effective decision making
  • Build and maintain excellent working relationships to attain goals
  • Work collaboratively as a team member
  • Be self-motivated, confident, energetic, and creative
  • Effectively communicate and make best use of interpersonal skills
  • Contribute creative and innovative thoughts
  • Adept at organization, planning, problem analysis and problem-solving
  • Ability to champion ideas and provide thought-leadership

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Business or marketing-related degree; 3 to 5 years of marketing experience; proven experience in all aspects of marketing research; relevant product and industry knowledge; web authoring experience.

Language Skills
Ability to proficiently speak, read and write the English language; interpret documents such as maps, safety rules, operating instructions, procedure manuals and spreadsheets; effectively communicate both verbally and in writing, one-on-one and/ or with small groups adapting to different situations and personality styles.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Contact Center Service Specialist - Estelle Drive, Lancaster Office

The primary role of the Contact Center Service Specialist is to receive and handle customer communications via telephone, email and the Internet to include AAA related inquiries and service and sales requests appropriately promoting AAA products and services and providing a personalized and totally satisfactory client experience every time.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

Essential Duties and Responsibilities include the following; other job-related duties may be assigned

  • Attendance is an essential function of the job and to be at the assigned workstation, ready to work, at the scheduled starting time.
  • Answering incoming telephone calls, email and Internet inquiries in a positive and friendly manner within established service level guidelines.
  • Speaking/writing clearly and responding appropriately in all communications.
  • Accurately utilizing AAA Central Penn's business systems and all other available resources.
  • Providing professional quality service in every transaction in accordance to AAA Central Penn's policies and procedures and AAA National's Quality Standards.
  • Handling all requests utilizing a "one-call" resolution service concept, following complete customer experience from beginning to end with necessary follow up.
  • Updating and or processing new memberships, membership renewals, automatic renewals, or other membership account maintenance such as change of address, corrections and etc.
  • Processing Roadside Assistance requests by accurately gathering, documenting and communicating appropriate information in order to provide timely, top quality service to members.
  • Recommending and/or promoting appropriate AAA products and services.
  • Processing Driving School and Mature Operator class enrollments.
  • Processing detailed routing (Trip Tik) requests from members according to the member's preference.
  • Make appropriate recommendations to improve the member's overall service experience.
  • Offering and processing reservations for lodging, car rental, and travel using AAA preferred vendors whenever possible.
  • Processing point of sale and credit card transactions as needed.
  • Taking and following instruction from management as requested or required.
  • Working effectively in a team environment.
  • Achieving sales and service goals.
  • Attending meetings and training as scheduled by management.
Necessary Knowledge, Skills and Abilities
  • Customer Interaction Skills - Understands and anticipates customers' needs and expectations, and strives to meet or exceed those expectations; uses exemplary customer relations and interpersonal skills in resolving problems, dealing with emotions and demonstrating a positive caring attitude upon each contact.
  • Ability To Work Independently - Possesses the ability to independently and without constant supervision apply company policies and procedures in order to achieve a specified outcome.
  • Communications Skills - Accurately obtains and succinctly delivers information using multiple channels and proper etiquette; speaks clearly and in an understandable manner; uses concise statements and correct system codes with vendors to minimize time required to communicate; tactfully controls interactions in order to efficiently obtain and give necessary information; clearly explains policies and benefits.
  • Active Listening - Listens to, interprets, understands, and processes verbal information; asks probing questions for clarity; ensure all key information is accurately obtained and/or conveyed.
  • Problem Solving and Resource Allocation - Analyzes information, identifies alternatives, and makes sound logical decisions; maximizes utilization of available assets and deviates from standard procedures when appropriate in order to deliver an exceptional customer experience.
  • Teamwork and Cooperation - Maintains good teamwork and cooperative working relationships.
  • Time Management and Multi-Tasking - Simultaneously performs multiple tasks, efficiently uses time, and creates order out of chaos; deals effectively with high business volume and time pressure, dynamically changes tasks as the business needs or conditions require.
  • Flexibility/ Adaptability and Ability to Learn - Adapts quickly and is flexible in adjusting to meet changing requirements across different situations; has a predisposition for quickly acquiring and assimilating knowledge and skills.
  • Map Reading and Location Determination - Proficiently uses maps, landmarks and other resources to accurately pinpoint locations.
  • Computer Skills - Uses computer keyboard and systems to enter accurate and complete transactional information and monitors multiple applications to determine necessary actions; routinely uses Microsoft Office Suite, internet, email, fax and various business systems and software applications in daily business operations.
  • Promotion and Sales Skills - Sells the value of AAA and "On-The-Go" related services; identifies and recommends AAA/CAA products and services that will meet customer needs.
  • Integrity - Demonstrates honesty and trustworthiness in all aspects of the job.
Education and/or Experience
High school diploma or general education degree (GED) required. Previous customer service, call center, or travel agency related experiences are helpful.

Language Skills
Ability to proficiently speak read and write the English language interpreting documents such as maps, safety and compliance rules, operating instructions, procedure manuals and spreadsheets; effectively communicate verbally one-on-one and present information or offer instruction to small groups. Bilingual abilities are helpful.

***Schedule: Monday, Tuesday, Wednesday, Friday & Saturday, 10:30am - 7:00pm

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Part-Time Member Services Specialist - Camp Hill Office

Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone, meeting with the customer and troubleshooting problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Attendance is an essential function of the job.
  • Greet AAACP members/customers in a pleasant, professional manner
  • Distribute promotional items to AAACP member/customer such as PennDot output products, maps, tour guides and camping books, brochures; credit card applications, etc.
  • Provide members with pertinent information regarding their membership, entitlements and benefit limitations.
  • Process different types of memberships; order replacement membership cards and issuing temporary membership cards; accept payments and issue a receipt, if necessary.
  • Process advanced membership entries such as interclub and transfer ins
  • Process trips through Auto Travel software using basic knowledge of US and Canadian Geography; read and mark maps
  • Sell Travel store items, park tickets and financial services and products (TMD, credit cards, etc.)
  • Distribute passport applications and take photos
  • Process IDP's
  • Process vehicle and driver license renewals
  • Provide members with pertinent information regarding their ERS services, entitlements and benefit limitations.
  • Attend meetings and training exercises as required.
Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; computer skills required; must have ability to read maps; solid knowledge of basic geography; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-9 months of hire. Salary based on experience.

*** Schedule: Monday, Tuesday, Thursday & Friday, 12:00pm - 5:00pm; Wednesday, 12:00pm - 6:00pm; Saturday, 9:00am - 12:00pm

May work as needed up to a maximum of 29 hours per week

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Light Service Fleet Technician - Harrisburg Office

Under the supervision of the Fleet Supervisor, to provide rapid and efficient battery and light duty service to members with automotive difficulties. Responsible for promoting and supporting a safe work environment.

Essential Duties and Responsibilities include the following statements which are intended to describe the general nature and level of work being performed.

  • Attendance is an essential function of the job.
  • Assist member in a vehicle breakdown situation: Receive call from call center, acknowledge the call, drive to determined area, position service vehicle, confirm arrival with call center, investigate situation with member and explain required service to member.
  • Independently make on-site decisions applying Club policy and guidelines solving problems on-site.
  • Maintain service vehicle including cleaning vehicle's exterior, cleaning vehicle's interior, check on-board inventory, inspect tools, inspect equipment, inspect communication systems, inspect/pack safety equipment, inspect consumables, pack and verify paperwork stock.
  • Diagnose and, if possible, remedying minor automotive problems such as jump starting dead batteries, unlocking vehicles, changing tires, providing fuel, removing hanging mufflers, removing stuck keys and freeing stuck parking brakes.
  • When requested, perform battery service in accordance to establish policies and procedures including; testing vehicle current drain, battery and charging system condition, prepare vehicle for battery installation, install replacement battery, explain warranty and complete necessary documentation.
  • Other duties may be assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, the applicant must be able to pass a "fitness for duty" test. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply judgment as to discern whether a vehicle is safe to drive after repairs have been made. Good customer relations skills and the ability to interact positively with members who may be under stress. Ability to read and interpret documents such as maps, safety rules, operating instructions, and procedure manuals. Ability to speak effectively one-on-one with members or employees of organization and clearly report any test results to the member. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Duties may require lifting and carrying equipment weighing up to 75 pounds, bending, stooping, kneeling and laying on the ground. Ability to drive fleet vehicles and communicate with members. Must work outside in all weather conditions.

Education and/or Experience:
High school diploma or general education degree (GED) or equivalent knowledge and experience. Requires experience in the automotive repair field; must have knowledge of how to fix a wide variety of minor problems in innumerable vehicle types on the road. A valid state license (minimum two years experience), ability to operate manual and automatic transmissions with heavy loads and an acceptable driving record is required.

Schedule: Thursday - Monday, 2:00pm - 10:00pm

Must be able to work on weekends and holidays.

We offer a complete compensation package, which include competitive salary and paid training.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time & Part-Time Contact Center Service Specialist - Harrisburg Office

The primary role of the Contact Center Service Specialist is to receive and handle member/customer communications via telephone, email and the Internet to include AAA related inquiries or service and sales requests and in all cases providing a personalized and totally satisfactory client experience to members/ customers and appropriately promoting AAA products and services. This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

Essential Duties and Responsibilities include the following:

  • Attendance is an essential function of the job and to be at the assigned workstation, ready to work, at the scheduled starting time.
  • Answering incoming telephone calls, email and Internet inquiries in a positive and friendly manner within established service level guidelines.
  • Speaking/writing clearly and responding appropriately in all communications.
  • Accurately utilizing AAA Central Penn's business systems and all other available resources.
  • Providing professional quality service in every transaction in accordance to AAA Central Penn's policies and procedures and AAA National's quality standards.
  • Handling member/non-member requests utilizing a "one-call" resolution service concept, following complete member experience from beginning to end with necessary follow up.
  • Updating and or processing new memberships, membership renewals, automatic renewals, or other membership account maintenance such as change of address, corrections and etc.
  • Processing Roadside Assistance requests by accurately gathering, documenting and communicating appropriate information in order to provide timely, top quality service to members.
  • Recommending and/or promoting appropriate AAA products and services.
  • Processing Driving School and Mature Operator class enrollments.
  • Processing detailed routing (Trip Tik) requests from members according to the member's preference.
  • Make appropriate recommendations to improve the member's overall service experience.
  • Offering and processing reservations for lodging, car rental, and travel using AAA preferred vendors whenever possible.
  • Taking and following instruction from management as requested or required.
  • Working effectively in a team environment.
  • Achieving sales and service goals
  • Attending meetings and training as scheduled by management.
  • Performing other duties as assigned.
Education and/or Experience:
High school diploma or general education degree (GED) required. Good spelling and reading comprehension skills are necessary. Travel experience or knowledge is helpful. Effective communication skills, primarily verbal are required. The ability to obtain information from others and deliver information to other orally; responding in a positive manner at all times. Ability to hear and respond to customers and staff in a calm and controlled manner in all situations. Ability to work independently from day to day, prioritizing tasks as necessary. Map reading and geography knowledge are essential. Basic knowledge of office equipment such as computers, copiers, fax machines, calculators and telephone system.

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

FT Schedule# 1: Monday, Tuesday, Wednesday, Friday & Sunday, 2:30pm - 11:00pm
FT Schedule # 2: Monday, Tuesday, Wednesday, Friday & Saturday, 2:30pm - 11:00pm
PT Schedule # 1: Monday, Thursday, Friday & Sunday, 4:00pm - 10:00pm; Wednesday, 5:00pm - 10:00pm
PT Schedule # 2: Tuesday, 8:30am - 2:00pm; Wednesday, Thursday, Friday & Saturday, 8:00am - 2:00pm

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program


Full-Time Contact Center Supervisors - Harrisburg Office

Responsible for the daily 24/7 operations of an assigned shift and coordination of activities between shifts within the Contact Center in accordance with AAACP policies and AAA Quality Standards. This includes, but is not limited to staffing needs, achieving sales and customer service goals. Responsible to fulfill all supervisory responsibilities including maintaining the security of confidential information, reports and forms.

Essential Duties and Responsibilities include the following:

  • Leads team.
    • Supervises assigned employees to meet job expectations.
    • Monitors daily activity using the Club's computer and telecomm systems.
    • Ensures that official records, reference materials and compliance materials are maintained and up to date.
    • Promotes and maintains a professional, courteous, ethical and safe work environment.
    • Resolves staff concerns, partnering with Contact Center Manager and Human Resources as necessary.
    • Ensures office facilities, work stations and equipment are clean and in proper working order.
    • Attends and/or conducts meetings and training exercises as required.
    • Performs all other job-related duties may be assigned.
  • Ensures positive customer experience with company.
    • Responds to and resolves member concerns applying Club policies and procedures, making occasional exceptions as needed.
    • Ensures effective communication throughout the company providing feedback as necessary.
    • Ensures members are updated and kept informed of any changes associated with a transaction.
    • Routinely evaluates service levels and staff schedules partnering with the Contact Center Manager as needed.
    • Ensures that the team is familiar with all programs, products and services offered by AAACP.
  • Achieves all business goals.
    • Sets team goals of an assigned shift that are consistent with departmental goals and holds individual team members accountable to meet expectations.
    • Proactively coaches and mentors the Contact Center team as needed in compliance with AAACP policies and procedures, goals, and AAA Quality Standards.
    • Supports AAACP's training and development programs.
    • Conducts assessments and routine quality assurance monitoring including live and recorded telephone calls of team members, providing coaching and mentoring as needed to achieve goals.
    • Attendance is an essential function of the job.
Supervisory Resposibilities:
Supervises the staff on an assigned shift within the Contact Center in accordance with AAA Central Penn policies and procedures and applicable laws. Is responsible for the overall direction, coordination and evaluation of this unit. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education And/Or Experience:
Associate Degree with a minimum of 1-year management experience is required or the equivalent of education and experience. Previous customer service experience and 3-years supervisory experience is desirable. Excellent customer service skills, interpersonal skills and communication skills, both written and verbal, and the ability to create reference materials, reports, write business correspondence, handbooks and/or manuals. Knowledge and experience in Microsoft Word, Excel, Outlook, PowerPoint and the Internet.

Schedule: Monday - Friday, 2:30pm - 11:00pm and every other Saturday,2:30pm - 11:00pm

We offer a complete compensation package, which include competitive salary, and a comprehensive employee benefits program.

For consideration, please complete this job application* and (if applicable) send a resume and salary requirements to jobs@aaacp.com.

AAA Central Penn is an equal opportunity employer.

* the application works best in Internet Explorer; if you use another browser, please make sure that it opens PDFs with the appropriate Adobe program