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The AAA Culture & Mission

For more than 100 years, we’ve been helping people get to where they’re going. We were founded on Roadside Assistance, and although we’ve expanded our offerings to include Insurance, Finance, Travel Services, Auto Repair, Retail, and more, we haven’t forgotten our roots. At our core, we’re a company that helps people. Does that sound like you?

Perks & Benefits For AAA Employees

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Your Compensation

AAA Central Penn provides an attractive compensation package aimed to recruit, motivate and retain the best talent. Base pay is one of many components within your total rewards package.

  • One Team Incentive Plan
  • 6% 401(k) Employer Match
  • Exciting sales incentives that drive results and reward everyone – our members benefit, and our team wins big.
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Your Well-Being

AAA Central Penn is committed to the health and well-being of both you and your family. We provide a very competitive benefits package that you can design to fit your needs.

  • Health Insurance (on the 1st of the month following 30 days’ employment)
  • Dental Insurance (on the 1st of the month following 30 days’ employment)
  • Vision Insurance (on the 1st of the month following 30 days’ employment)
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Company Paid AD&D Insurance
  • Long Term Disability
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Your Development

We are proud to offer learning opportunities to support you with the knowledge and skills necessary to accelerate your professional performance.

  • Tuition Assistance
  • AAA Commitment to Developing Internal Talent and Promoting from Within
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Your Time

Work/life balance is critical to the effectiveness of the AAA Central Penn team. We offer several time-based benefits with the purpose of providing you with flexible paid time off.

  • Vacation Days
  • Company Holidays
  • Personal Days
  • AAA Cares Volunteer Reward Hours
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Your Perks

Be a part of something spectacular. These programs are a great way for you and your family to demonstrate pride in the AAA brand.

  • Free AAA Premier Membership
  • Travel Store Discount
  • Discounted AAA Car Batteries
  • Travel Commission Reimbursement
  • AAA Car Insurance Discount
  • Employee Referral Bonus
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Our Culture

AAA Central Penn strives to create an exceptional workplace environment. We evaluate our culture annually through an Employee Engagement Survey and are proud to cultivate a team that thrives on continuous communication and improvement.

  • Remote Work Opportunities
  • Business Casual Dress Code
  • AAA Central Penn Hero Award
  • Paid Volunteer Opportunities – AAA Cares

Our Team Is Involved!

When you join the AAA Central Penn family, you’re not stuck behind a counter, desk, or steering wheel. You’re encouraged to mingle – to meet our members, to get to know your colleagues, be a part of our AAA Cares community outreach, join a committee dedicated to making AAA the best place to belong, or join an onsite yoga class!

Careers

Join the AAA Central Penn Team!

If you’re interested in helping people, you can do that at AAA Central Penn. We have over 300,000 members in the Central Pennsylvania region. Do you have what it takes to make a difference in their lives? To help them on the Road of Life? If so, we’d love to get to know you.

Transparency in Coverage Rule – Machine Readable Files

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

What Our Team Say

Roadside Assistant indeed
★★★★

I loved my job but management could have communicated changes to policy better. Not everyone in management was on the same page. Overall I loved the people I worked with.

Roadside Assistance Technician indeed
★★★★

I never really knew anything about cars (except for the basics) coming into this job but they train you for a good month or two and really take you under their wing to make sure you're able to fly solo. It's great being able to work by myself listening to the radio or podcasts in the truck while on the clock. It's even better that you don't have to be busy and they'll still pay you. Don't got no calls? Kick back in the truck, grab some food, watch some Netflix etc. The only real complaint I have is the pay. Starting out, you really have to put in a lot of overtime in order to see a decent sized check. It's a bummer considering our field of work and comparing it to other states Pros: Benefits, AAA Membership, Discounts Cons: Pay

Member Specialist indeed
★★★★

The people, the job, the benefits are all really a dream. The salary is low, but if you are ok with what they pay, then this is one of the best jobs you will ever have. The Westshore Branch on Trindle Road in Camp Hill has a great manager and the nicest coworkers. They are willing to help you learn the job and it's an easy job compared to many others as long as you have customer service skills and take your time to get the paperwork right, you'll do well there. If you want good health insurance, retirement plan, and paid time off, this is a really wonderful job for that compared to others that pay at the same hourly rate. Corporate is a little out of touch, but they are friendly and try to offer incentives where they can. Pros: Culture, Pto, Health Insurance, Easy Work Cons: Hourly Pay

Dispatcher indeed
★★★★

I enjoyed working dispatch. If you do your job and don't complain you aren't bothered. Fairly independent. You have a cubicle and take Incoming calls.

Contact Center Representative indeed
★★★★★

I started at AAA as a tow truck driver. After a work-related injury, was trained in light service (flat tires, lockouts, battery service/installation). Excellent company to work for, good benefits.

Travel Agent indeed
★★★★★

This is one of the best companies to work for! The work/life balance is phenomenal. Management genuinely cares about all employees and gives a safe, fun, and relaxing work environment. The benefits offered are great and pay is decent. Pros: Workplace culture, benefits, great management Cons: Not really any

Member Services indeed
★★★★★

AAA CP has been the first company I have worked for that puts its employees first when making difficult decisions. I felt valued as an employee and a person. While every job and company has its good and bad, I always felt supported. There were extra benefits like generous time off, free membership and travel discounts. An extra personal day was added into our time off so we had the ability to take a day for ourselves and our mental health. Pros: Generous PTO, travel discounts, free membership Cons: Longer Saturday hours

Operations indeed
★★★★★

I left a larger organization to join AAACP. I have been very impressed with the upbeat culture, the energy surrounding wanting to win. Has a refreshing leadership group that is willing to take chances. And have LOVED being part of several AAA CARES opportunities which support the community.I've seen previous posts and would offer that if you are thinking about joining AAACP, don't be afraid to apply and take the opportunity to meet the team. Pros: Competitive benefits (great PTO), Want to do the right think for the customer (leadership supports you doing this), Great team atmosphere, Amazing onboarding process, Commitment to the community Cons: A little behind on technology. Physical locations can use a bit updating.

Travel indeed
★★★★

Work-life balanceWork-life balance at AAA Central Penn is fairPay & benefitsMy pay is low and raises are only cost of living adjustments. Benefits and PTO are very good though.

Agent indeed
★★★★★

I am so thankful to be working for this company. They have stood by the employees and paid them even when the doors were shut. Even travel and insurance agents are getting a steady paycheck, at a time when no one is traveling or buying insurance. Pros: strong future, AAA is not going anywhere Cons: sales goals can be hard to reach