The customer service (Kristi/Christine) representative was so polite & positive. She was easy to understand and EXTREMELY helpful. I’ve never been so glad to be a AAA member.
Called AAA for locking my keys in my car. In 20 minutes, Al from H&S towing was there to unlock my car! We had a nice chat, and my car was unlocked in a few minutes.
There are insurance agents and then there’s Mai Yeager at AAA Insurance Harrisburg PA. My Mom and I have been customers for many years and we decided to look elsewhere within AAA when our local agent moved on. Luckily for us we found Mai who works for AAA Harrisburg and are more than pleased. She […]
Jessi Krone in the Central PA AAA office was absolutely amazing and very helpful when enrolling us in the TSA precheck program and the AAA Everyday membership. If you need these services- Jessi is your go to. Highly recommend.
Went to the Central Penn location to do a car title transfer, was greeted with a hello and a smile from the receptionist and had a great experience with Cynthia J who was the member specialist that helped us get the transfer done. She was patient, efficient, and super sweet. Great customer service at this […]
What a positive experience. At about 8:45am I realized my battery was dead, got on the phone with AAA, and was on my way to work by 9:30am or so. Carlos the technician was extremely friendly, efficient, and honestly took what normally would ruin a day and turned it around to a positive. Carlos deserves […]
We called AAA for a flat tire. Carlos responded quickly. He was friendly, efficient, and so helpful. Our experience the next day (for a jump start) was not nearly as desirable with Daniel. He seemed rushed and uninterested. He actually left without even telling us he was leaving. You need more like Carlos!!
I’ve never had an issue with AAA before but last might I called and waited for an hour and no one answered. I used the online app and got someone to come out. My only issue with the app is that I wanted the car towed to my house and there was no option for […]
I loved my job but management could have communicated changes to policy better. Not everyone in management was on the same page. Overall I loved the people I worked with.
Very helpful! Needed to change address that put us into a different AAA Club. Former club was NOT at all helpful although the change should take place on their end – series of forwarding and phone tag until I was disconnected. Central Penn took care of it for me in a single call.
I never really knew anything about cars (except for the basics) coming into this job but they train you for a good month or two and really take you under their wing to make sure you’re able to fly solo. It’s great being able to work by myself listening to the radio or podcasts in […]
Needed a battery replaced and technician Aaron was professional, efficient, friendly, and competent. The folks I spoke with to arrange the service call were also friendly and professional. Definite 5 star!
Went there to see about booking a day trip. They have a lot to offer with all kinds of trips and they are all friendly and ready to make your adventures one to remember